Maintains a working knowledge of acquisition and supply policies pertaining to Nicholas Wines distribution service. Analyze programs, policies and procedures to ensure accomplishment of varied operations. Responsible for receiving shipments upon arrival at warehouse. Receive, screen, inventory and review all shipments, ensuring proper handling for distribution to clients. Presents ideas and options to management to handle any discrepancies in orders to improve workflow and customer experience. Routinely prepares messages to answer and resolve issues, problems, and inquiries. Manage software for route planning to coincide with delivery schedule. Communicates with customers during transport of supplies.

Responsible for customer service in a small coffee shop. Prepared orders in a timely manner. Took stock of inventory and relayed information to supervisor. Upon receiving confirmation of inventory levels, would place orders to restock. Ensured proper housekeeping in order to maintain a healthy environment for customers and coworkers. Communicated clearly with customers while receiving and completing orders. Maintained a high level of customer service throughout business transaction. Performed minor social media marketing by posting promotional videos and photos to several social media platforms to drive traffic to the shop.

Communicated detailed analysis of responses to solicitations for providing employmentadvertisements for trucking firms. Researched price reasonableness, adequacy of competition, compliance with solicitation,and probability of meeting requirements for clients concerning advertisement objectives.Managed business relationships with up to 10 agency contacts, representing greater than 40clients.As the contractor, established working relationships with program management personnel.Solved practical problems with services, as they related to the development of specificationsor to contract administration involving product quality.Monitored detailed advertisement campaigns, coordinating with internal technical team ondigital analytics to ensure Key Performance Indicator (KPI) objectives are reached.I built, optimized, and analyzed Ads for Google and Meta providing monthly budget estimatesfor client renewals by reviewing historical and precedent data.Conducted market research to inform budget recommendations based on geolocation,writing detailed technical reports to present factual performance data to support contractrequirements.Executed campaign schedules, adhering to estimated cost of service.Created billable spreadsheets for clients using Microsoft Excel and reconciled any billingdiscrepancies.Experience with Salesforce Customer Relationship Management (CRM) software, StructuredQuery Language and expert experience with Excel and pivot tables.Adept at preparing letters, memoranda, documents, or reports that support contractualactions or recommendations.

Managed a proprietary Customer Data Platform consisting of over 8000 clients.Processed new enrollments for Preventative and Restorative Dental Supply RewardsProgram through internal database.Utilized tracking dashboard to monitor monthly client enrollment growth.Demonstrated ability to communicate effectively, both orally and in writing by engaging withsales representatives to troubleshoot data discrepancies enhancing customer service.Allocated rebate checks for rebate program through VersaCheck.Analyzed and presented data from Meta, X (Twitter), LinkedIn, and Google Analytics for site &social ads.Created monthly spreadsheets reflecting social media and programmatic results for clickthrough rate and ad engagement.