Robert Candelieri Email & Phone Number

Arlington, Va

Arlington, Va

Arlington, Va

-- Collaborate with clients to form ideas in print and digital advertisements that focus on campaigns and elections.-- Formulates targeted email blasts with clients that aids them in promoting their business / products -- Creates customized webinars that advocates for clients and their work-- Consistently develops and builds relationships with clients to facilitate them with designing a solid marketing and advertising campaign suited for their business needs. -- Works with hot and cold leads to generate advertising sales for C&E Magazine

Washington D.C.

-- Maintain and further relationships with clients by relationship management and assisting with research and search logic. -- Specialized in assisting clients to locate and track pertinent legislation, maintain awareness of many current federal legislative and policy issues, and conduct research. -- Assist clients in real time with research, problem solving, and best practices.-- In-depth understanding of the legislative process.-- Maintained a client retention rate of 89% which translates to over $2 Million annually. Both rates exceed annual targets set by CQ.-- Trained incoming staff on web-based solutions so they can assist their clients (train the trainers), as well as assist in their professional development.-- Technical expertise in researching and tracking legislation, floor amendments, Congressional committee actions, committee reports, and appropriation line items using a variety of proprietary systems.-- Exceeded all sales goals since taking on sales role all while maintaining a solid relationship with my clients.

-- Re-designed New Student Orientation for Northern Virginia Campus to achieve goal of enhancing the student and alumni experience and improving overall program support.-- Created and conducted training of New Student Orientation to counselors, admin, managers and faculty in order to have a smooth transition and establish a solid starting point for incoming students. -- Investigate new government policies regarding education and present solutions to upper management to meet new regulations impacting team, campus, and enrollment.-- Designed and implemented social media strategies with focus on building a sense of community and creating awareness of the University of Phoenix in Northern Virginia.-- Counseled students in preparing for classes and choosing correct curriculum.-- Work with Academic and Finance Counselors to ensure incoming students.-- Net Promoter Score (customer service score) of 100% since rollout to company in fall of 2010.-- Performed at a high level to enroll students above expectations for YTD 2011.-- Served as Chairman of Long Term Value Committee.

-- Managing a large clientele within different markets and demographics.-- Prepare and present wireless options to C-level executives for potential clients.-- Manage relationship with customer base to ensure high satisfaction levels with service.-- Increased sales in territory as well expanding territory size.-- Closed major deal in 4th quarter 2008 to exceed quota by 50%.-- Closed major deal in 1st quarter 2009 to exceed quota by 23%.-- Completed Professional Selling Skills Course and Wedge Training Course.

-- Relocated to downtown Savannah location to problem solve a struggling branch.-- Identified, evaluated, prioritized issues with branch processes to establish path to resolution.-- Implement process improvement plan to address identified issues. Improved collection of previous bad debt to over 75% recovery.-- Establish relationships with local businesses to ensure high levels of customer satisfaction and expansion of business.-- Developed best practices and re-trained the entire staff on correct policies and to ensure branch success. Responsible for employee development and morale to achieve improved branch operational efficiency and reduce employee turnover.-- Developed individual employee skills resulting in high promotion rates of staff to Assistant Manager and Management Assistants.-- Implemented successful intern program.-- Received customer service award for raising customer satisfaction scores by over 30%.

-- Identified and implemented process improvements to reservation process, resulting in growth of rental fleet, improved profitability, and increased market share. -- Re-designed daily operations processes to maximize opportunities for including revenue/fleet growth and training/development of employees.-- Produced competitive analysis of local rental branches in order to plan and implement process improvements.-- Created process to expedite corporate rentals to reduce wait times and improve customer satisfaction and increase revenue opportunity.-- Implemented training programs resulting in development and promotion of 5 staff members to management positions.-- Developed “Best Person Program” designed to provide top performers with additional training opportunities. -- Successfully negotiated more counter space and lot space with airport authorities due to rapid growth.-- Developed and implemented plan to gain market share which increased by 2%.-- Managed a staff of 15 and maintained top spots for customer service above company standards.-- Received three customers service awards.-- Received Quarterly “Triple Crown Award” for fleet growth, operating profit, and customer service.

-- Mentoring, coaching, and training that led to four promotions from Management Assistants to Assistant Managers.-- Created a new employee schedule designed to maximize peak operating hours and boost employee morale.-- Aided in implementation and training of new computer system designed to make the car rental process easier.-- Maintained personal sales, branch operating profit, fleet growth, and generated new corporate business.-- Managed rates and fleet to forecast trends for upcoming months.

-- Applied knowledge to run business and take ownership.-- Through marketing, gained the largest corporate account for the Summerville, South Carolina Branch

-- Increased profits of territory by 20%.-- Influenced cities and municipalities to take on higher standards, stimulating higher sales.-- Worked closely with the City of Roanoke to provide updated equipment to their fleet closing largest sale in that territory.

-- Increased sales in territory 43% annually.-- Succeeded in gaining largest account for the company with sales over $2.5 million annually. -- Managed daily operations of warehouse to ensure orders were properly packed and shipped, inventory was correct, and all safety procedures were followed.-- Managed all deliveries for the DC Metro area.