Results-oriented IT Professional with 10+ years of experience in the Telecom, Travel, and Healthcare industries, specializing in Project Management, Contact Center & IT Consulting, Operations Management, Compliance Reporting, and Business Management.Project Management | Contact Center ConsultingEmail: rcanojr001@gmail.comExperienced IT Project Manager with 10+ years of proven knowledge and expertise developing and managing project plans/schedules for technical projects of varying size and scope, coordinating project activity and reporting for key stakeholders, ensuring timely completion of projects, while conforming to established budgets.Skilled in developing workload forecasting and manpower planning models to effectively operate and manage contact centers. Managed deployment and/or change activity of technology tools, including re-engineering of processes and procedures to complement installations.Strong communicator at all levels of management coupled with leadership and negotiating skills to help guide projects to positive outcome and conclusion.CORE COMPETENCIES• Telecommunications• Project Management & Scheduling• MS Office Suite, Project, and Visio• Contact Center Staffing & Technology• Business Process Re-engineering• Business Consulting• Sarbanes-Oxley, SAS-70, PCI, and HIPAA Compliancy • Business Management & Finance• QuickBooks Pro• Cloud Services• Inventory Management• EMR/EHR SystemsCAREER HIGHLIGHTS• Enhanced operational and departmental efficiencies for a Fortune 500 company as it consolidated employees in a new, state-of-the-art Home Office facility • Increased help desk service objectives to unprecedented levels, in some departments by as much as 20%, resulting in enhanced customer and employee satisfaction.• Managed P&Ls up to $5M driving organizational and profit growth, including deployment and operation of staff-empowered financial tools to manage P&L across all business units.Please contact me at (214) 226-5795 with any project management, contact center and/or business consulting opportunities.