Robert Cardona Email and Phone Number

Managed daily operations including cash handling, inventory control, and opening/closing procedures, ensuring compliance with company policies and safety standards.Led a team of 11 employees, providing coaching and training to improve customer service and boost productivity.Increased sales through the implementation of targeted sales strategies and a focus on customer satisfaction.Analyzed KPIs to identify and address performance gaps, driving overall operational efficiency.

Managed all aspects of a successful pet care business, overseeing client relations, scheduling, and service delivery.Grew customer base through personalized marketing strategies and exceptional service delivery.Maintained a customer satisfaction rate by offering personalized, high-quality care.

Greeted guests and performed front desk operations, ensuring high levels of customer satisfaction.Handled guest check-ins/outs, reservations, and daily cash reconciliation.Trained new hires and provided leadership to the front desk team, improving service efficiency.Managed daily reports on occupancy, revenue, and expenses.