Robert Cargile Email & Phone Number

Warrensburg, Mo, Us

Sedalia, Missouri, Us

Luxembourg, Luxembourg, Lu

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

• Team lead, help leading a team of 12 helpdesk personnel in a call center that supports over 850 employees in every state in the US • Break/Fix laptops and desktops phone and other IT devices to help the customer to be able to work again in he office/ and remote using bomgar• Using Service Now to track tickets doing Tier 1 through Tier 3 Help Desk functions• Always looking for better way to make the customer and IT job better, help in getting Surface hubs in conference rooms• Lead SME on Citrix problems and day-to-day helpdesk fixes\ and KB articles working with our Network Admin to streamline and load all laptops and desktops• Not afraid to talk to customer and walk customer through there IT problem to get the reconnectedAchievements:o Starting with nothing, had to start documentation for loading laptops and desktop, then push for automatic loading of systems from the network using PXE, SCCM, to pick and choose what software needs to be on the system, selected 2018 and 2019 as IT of the month out of 150 IT personnel

Sterling, Virginia, Us

At least 3 years of experience in the field or in a related area required Strong Microsoft Office skills (Outlook, Word, and Excel) Strong Microsoft operating System installation and troubleshooting skills Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers Broad experience of IT with basic understanding of Networks, Servers and Telecoms Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills Must be detail oriented and self-motivating Background security check required Experience including remote control of PCs and video conferencing knowledge (1.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (2.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (3.) To analyze and prepare the data cuts as per review requirements (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To update information and run validation to keep it current| e.g. PMS (6.) To understand the requirements of the customer from the process & application (Employees| managers| HR).

Farmington Hills, Mi, Us

At least 3 years of experience in the field or in a related area required Strong Microsoft Office skills (Outlook, Word, and Excel) Strong Microsoft operating System installation and troubleshooting skills Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers Broad experience of IT with basic understanding of Networks, Servers and Telecoms Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills Must be detail oriented and self-motivating Background security check required Experience including remote control of PCs and video conferencing knowledge (1.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (2.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (3.) To analyze and prepare the data cuts as per review requirements (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To update information and run validation to keep it current| e.g. PMS (6.) To understand the requirements of the customer from the process & application (Employees| managers| HR).

Kansas City, Mo, Us

• Responds to incoming contacts from customers requesting assistance with PC hardware, software, and mobile computing incidents of moderate complexity.• Researches incidents and coordinates incident resolution.• Ensures the proper workflow is followed on all incidents, while placing heightened attention on all critical and high priority incidents.• Offers technical assistance to aid customers in effectively utilizing automation products in an effort to mitigate future call volume. Achievements: o Provides Tier 1 through Tier 3 support to all incoming call from the 12 Federal Reserve Banks

Irving, Texas, Us

• Team player working hand-to-hand and assigned with Human Resources personnel in any function needed, solo IT support at this location, point-of-contact for all IT support at this location• Responsible for assisting in the creation and support of IT Solutions that enable Caterpillar success• Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions• Participating in integrated testing and user acceptance of application or infrastructure components• Working with vendors on the integration of purchased application(s) and/or infrastructure• Designing and implementing processes, or process improvements, to aid in development and support

San Diego, California, Us

• Team player working hand-to-hand and assigned with Human Resources personnel in any function needed, solo IT support at this location, point-of-contact for all IT support at this location• Responsible for assisting in the creation and support of IT Solutions that enable Caterpillar success• Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions• Participating in integrated testing and user acceptance of application or infrastructure components• Working with vendors on the integration of purchased application(s) and/or infrastructure• Designing and implementing processes, or process improvements, to aid in development and support

Washington, Dc, Us

• On the Break/Fix Team to fix/repair-Re-image users computer in timely matter• Received Remedy Tickets from Help Desk Tier 1 and 2, that must be fixed• Troubleshooting and fixing desktops and laptops from hardware to software• Able to used Active Directory, unlock user accounts make computer accounts• Remote into users computers to fix or show, how-to-do, even load software• Sneaker walk to user location to have hands-on to fix issues and get user back-up and running again• Team player, 1 of 26 Help Desk Tier 3 team members that support over 5K users on network

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Organizational Leadership

Associate'S Degree, Applied Science Information Management