Robert Carmona Email & Phone Number

Orlando, Florida, United States

Honest & Affordable SolutionAt Carmona & Sons Renovation LLC, we pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all the work we perform. We are experts, and will always keep you educated about the work process. We look forward to earning your business!

Central Florida

• Seamlessly manage operations across multiple locations by training and supervising a top performing team. Deliver monthly and quarterly performance evaluations and develop strategies and training opportunities to.
• Developed and implemented a strategy to increase organizational revenue from $8.5M to $9.8M in first year, while increasing revenue from $17.5M to $19.1M in 2017.
• Restructured team workflow and spend habits to reduce spending cost and end-of-year budget by 3%.
• Designed and implemented workflow job aides with hospital systems to increase team productivity.

Volusia County

• Facilitated daily operations by delivering direct supervision and training to staff members. Directly oversaw training and development of a highly productive team of employees. Oversaw all new hire training..
• Analyzed and monitored team performance to identify trends and implemented solutions to optimize workflow and establish process improvements.
• Facilitated weekly meetings to develop and communicate patient counselor’s growth.

Orange City, Florida

• Completed daily reports and monthly file audits for team accounts. Interviewed patients to obtain data and insurance information. Created, maintained, and updated patient files. Communicated and followed-up with.
• Assisted with new hire training.
• Facilitated weekly staff meetings and communicated with hospital liaison on a regular basis; discussed company and protocol updates, gathered information and provided feedback.

Deland, Florida

• Completed daily reports and monthly file audits for team accounts. Interviewed patients to obtain data and insurance information. Created, maintained, and updated patient files. Communicated and followed-up with.
• Assisted with new hire training.
• Facilitated weekly staff meetings and communicated with hospital liaison on a regular basis; discussed company and protocol updates, gathered information and provided feedback.

Oviedo, Florida

• Cultivated relationships with key stakeholders to contribute to the organization’s growth. Maintained comprehensive knowledge of the organization’s services to educate clients on products that would best meet their.
• Consistently achieved a high level of productivity monthly, maintaining top statistics for both calls and sales.
• Delivered exemplary customer service to disseminate information, answer inquiries in an intelligent manner, and quickly resolve customer issues.

Winter Springs, Florida

• Quickly and efficiently resolve client account issues, processed account submission failures, and accurately classified each issue within the appropriate system. Implemented new client accounts and communicated with.
• Supported product development and implementation of new functionality/product development through the hotel PMS and CRS systems.
• Trained clients on company systems and troubleshot customer system issues.
• Worked closely with various clients from diverse global and cultural backgrounds.

Orlando, Florida Area

• Delivered exemplary service to answer a high-volume of inbound calls, collect payments from owners, greet guests, and educate owners on utilizing vacations options as well as updated rules and regulations implemented.
• Consistently maintained productivity level of 105% or greater during tenure.
• Maintained comprehensive knowledge of 54 HGVC hotels, reservation rules and system guidelines for multiple properties.

Orlando, Florida Area

• Orchestrated daily front desk operations for an 800-room vacation resort. Greeted each guest in a warm and welcoming manner. Focused on personalized service and world-class customer experience. Key Accomplishments:
• Served as Certified Trainer for Front Desk/VOICE Program.
• Supervised and delegated tasks to a team of front desk associates, as Team Leader.
• Recognized as Employee of the Month in March 2010 and Spirit of Service Champion in November 2010.
• Consistently participated in professional development activities and received HGVC VOICE System Certification in October 2010 and Certified Departmental Trainer in December 2010.

Kennett Square, PA

Kennett Square, PA