I am a CSR at PPC, enter and manage the sales orders as the sales team sends them in. I enter and manage the art files for the labels, pouches, ect with our graphics team. I communicate with our customers, sales team, and productivity team to make sure orders are to our customers’ satisfaction.

Doing A/R, billing of Primary and Secondary insurance claims though clearing house and paper. I did insurance follow-up, post all payments, that’s insurance and private. I answer phone calls, answer questions from parents and take payments. Had reduced the over 90 days aging to $6,8000.

We do genetic testing for physicians/ patients from across the country; I did the billing for small employer groups and non-contracted payers from all over. Working with so many different payers was great for leaning different plans and polices from all over.

The Avalon Corporation has made a central billing office and done away with Business Office Managers and all the billing is done at the corporate office. I was doing Medicaid billing for five of our Washington state buildings. All of my DOSs were below 30 days. In January 2015 I moved to Avalon Valley Rehab as the Business Office Manager. Avalon Valley is one of the company’s largest buildings with average census of 130. All billing of insurance claims and private statements. Managed the residents trust. Managing AP, Payroll and Receptionist staff.

Department Head responsible for creating a pleasant working atmosphere and ensuring that employees are caring for residents in an ethical manner. Responsible for all insurance billing and follow-up. Billing to residents and their families, having reduced the accounts receivable and DSO. Have cleaned up the Medicaid accounts the most over just the few months I have been there, getting problem accounts approved and correcting problems with the 10A process. Pulling of common working files. Managing the residents trust. Managing business office assistant and receptionist.

Department Head responsible for creating a pleasant working atmosphere and ensuring that employees are caring for residents in an ethical manner. Responsible for all insurance billing and follow-up. Billing to residents and their families, having reduced the accounts receivable and DSO. Responsible for all insurance verifications and pulling of common working files. Getting residents opened for Medicaid. Managed three different cast boxes and the residents trust. Managing AP, Payroll and Receptionist.

• Developed and implemented policies and procedures for the finance and human resources dept. • Conducted all new hire orientation, phone system training, and software training• Managed all aspects of accounts receivable, accounts payable, and claims processing for the facility• Prepared all financial reports for facility operations and business activities to assure compliance with regulatory agencies

I started as a claims rep, doing follow-up on insurance claims. I was promoted to Billing Team Coordinator within months. In this position I worked with the five team leads giving them directions and information from management. Then within 3 months, I was promoted to Assistant Billing Manager. In this position I worked under the Billing Manager and over saw the daily operations of the billing team. The billing team was made of 5 teams totaling about 60 employees working under me. Had a customer service team, a claims team, a collections team, a payment processing team, and a document processing team. The practice bought and started using a new billing soft wear which I was very involved in getting set up, programmed and running. The soft wear was much more automated then the old system that was being used.

I started in the government-billing unit. Doing online billing of Medicare and Medicaid claims. I did a couple of special projects for the department director. One of which I went through and re-calculated the out-layers paid on Medicaid in-patient claims for 18 months. In doing so I found over $10,000,000.00 in under payment due to the hospital. I was then transferred to the commercial high dollar unit. Working closely with my manager, I worked on the oldest and highest balance due accounts. The units aging got better and better. Then in March of 2002 I was promoted to the Billing Supervisor at the School of Medicine Department of Ob Gyn. I over saw the daily deposits and checking that the payments were correct per contracts. Watching that the adjustments were posted correctly, and posting all payment. Working with the accountant to balance the books every month. I had a staff of 5. Dr. Adashi, the department head, had set a goal 7 years earlier to have the department collect $1,000,000.00 in a single month. After just 4 months of me having some new policies in place, we reached that goal.