Robert Carrick Email & Phone Number

California, United States

San Francisco, California, US

• Collaborate with engineering team to establish operational workflow and baseline measurement to determine work duration, and average issue resolution timeline.
• Create dashboards and kanban boards to highlight Jira issues in jeopardy of exceeding baseline goals using stoplight indicator to prioritize work.
• Assist team with grooming and prioritizing the existing backlog of stories
• Generate weekly reports from Jira highlighting lifecycle times including progress, backlog, and resolution by resource for use by management.
• Facilitate process creation and adherence for engineering team tasks. Setup project requirements in Jira epics/stories and track from start to finish.
• Manage team programs like onboarding, process improvement, migrations from initiation to post implementation.

San Francisco, CA, US

• Hired as a contractor and converted to a full-time employee after six months, Diligent Technologies October 2019 to April 2020.
• Manage vendor partnerships to turn business requirements into release packages for code fixes and new platform functionality.
• Onboard company-owned URLs to Akamai security policies for WAF, DDoS, and Bot protections against fraud and intrusion security events.
• Subject Matter Expert (SME) handling direction and utilization of Akamai security mitigation, including assessing security stance and response to interactions with the company endpoints, collaborating with internal.
• Scrum master for data engineering team; run team scrum/daily standups to plan and execute three-week sprints to execute production releases.
• Oversee release management to facilitate code implementations for digital banking platform, including mobile, vendor, microservices, and batch while maintaining 24x7 product availability.

San Francisco, California, US

• Trained six TPM hires, including mandated processes and requirements for implementation and resource requests and production support.
• Delegated TPM resources for fraud prevention application projects based on need and requirements for completion.
• Served as a Subject Matter Expert (SME) for product and business owners and other resources outside of production support group.
• Spearheaded the first deployment of a legacy authentication application to the company’s private cloud.
• Presented gap analysis to upper management between legacy user acceptance testing and user acceptance testing in the cloud in order to determine pre-production validation possibilities prior to production deployment.

San Francisco, California, US

• Managed a team of four system engineers, two developers and a database administrator for 15 application functional releases per year.
• Documented all requirements and obtained approval from stakeholders for the release; successful track record of first iteration approval and implementation process.
• Assigned to high priority and visibility projects due to experience, leadership and accountability.
• Executed platform releases and system infrastructure projects across multiple platforms (windows, Oracle).
• Facilitated global team retrospectives for release implementations to maintain momentum on process improvements.
• Identified, managed and commutated risks, assumptions and mitigations with cross-functional teams and drove alignments on interdependencies and resolved escalations for each project.

Foster City, California, US

• Managed cross-system project to support large company loyalty program to provide customers discounts at their point of sale.
• Led project through individual life cycle phase gates to track progress and meet compliance requirements.
• Tracked project financials, reconciled actuals vs. forecasts and took corrective actions as needed through change control process.
• Facilitated daily standup scrum meetings for Real Time Messaging platform.
• Led project meetings across system lanes to accommodate deliverables for both agile methodologies and waterfall methodologies.
• Worked with Infrastructure PMO to assure procured hardware and software components are successfully installed.

Pleasanton, California, US

• Implemented multiple server deployments consisting 5-25 servers in excess of $1MM and approximately 5-10 team members to support SaaS customer releases.
• Managed and implemented software upgrades throughout the enterprise (Java upgrades, CentOS, apache).
• Launch second wholly operated multi-tiered data center.
• Initiated the project for migrating from current infrastructure stack to the new data center infrastructure stack.
• Managed the full life cycle for the content delivery network solution using Akamai.

San Francisco, California, US

Las Vegas, Nevada, US

Managed IT project