Robert Carrick Email & Phone Number

California, United States

California, United States

San Francisco, California, Us

• Collaborate with engineering team to establish operational workflow and baseline measurement to determine work duration, and average issue resolution timeline.• Create dashboards and kanban boards to highlight Jira issues in jeopardy of exceeding baseline goals using stoplight indicator to prioritize work.• Assist team with grooming and prioritizing the existing backlog of stories• Generate weekly reports from Jira highlighting lifecycle times including progress, backlog, and resolution by resource for use by management.• Facilitate process creation and adherence for engineering team tasks. Setup project requirements in Jira epics/stories and track from start to finish.• Manage team programs like onboarding, process improvement, migrations from initiation to post implementation.• Work with business partners on intake process to efficiently capture project requirements and refine and elaborate on project scope.• Serve as vendor point of contact in migrating on premise product to the cloud.• Facilitate migration work and ticket resolution for internal resources via working sessions and validation testing.• Collaborate with vendor to establish new implementation and reporting processes resulting from the migration to the cloud.

San Francisco, Ca, Us

• Hired as a contractor and converted to a full-time employee after six months, Diligent Technologies October 2019 to April 2020.• Manage vendor partnerships to turn business requirements into release packages for code fixes and new platform functionality.• Onboard company-owned URLs to Akamai security policies for WAF, DDoS, and Bot protections against fraud and intrusion security events.• Subject Matter Expert (SME) handling direction and utilization of Akamai security mitigation, including assessing security stance and response to interactions with the company endpoints, collaborating with internal security teams, vendor, and internal and external engineers to implement security mitigations and reduce attack traffic occurrences from 1MM transactions to zero through different resolutions.• Scrum master for data engineering team; run team scrum/daily standups to plan and execute three-week sprints to execute production releases.• Oversee release management to facilitate code implementations for digital banking platform, including mobile, vendor, microservices, and batch while maintaining 24x7 product availability.• Key stakeholder in transition to a release train model to implement new code on a strict cadence and defined scope.• Infrastructure program manager planning quarterly roadmaps; deliver digital channel vendor/platform infrastructure upgrades and new technology.• Collaborate with digital channel technical teams to map out the program-level dashboards. Utilize dashboards to report Jira projects and appropriate team-level epic/story measurements used to reflect group-level burndown and capacity.

San Francisco, California, Us

• Trained six TPM hires, including mandated processes and requirements for implementation and resource requests and production support.• Delegated TPM resources for fraud prevention application projects based on need and requirements for completion.• Served as a Subject Matter Expert (SME) for product and business owners and other resources outside of production support group.• Spearheaded the first deployment of a legacy authentication application to the company’s private cloud.• Presented gap analysis to upper management between legacy user acceptance testing and user acceptance testing in the cloud in order to determine pre-production validation possibilities prior to production deployment.

San Francisco, California, Us

• Managed a team of four system engineers, two developers and a database administrator for 15 application functional releases per year.• Documented all requirements and obtained approval from stakeholders for the release; successful track record of first iteration approval and implementation process.• Assigned to high priority and visibility projects due to experience, leadership and accountability.• Executed platform releases and system infrastructure projects across multiple platforms (windows, Oracle).• Facilitated global team retrospectives for release implementations to maintain momentum on process improvements.• Identified, managed and commutated risks, assumptions and mitigations with cross-functional teams and drove alignments on interdependencies and resolved escalations for each project.• Worked with project teams to ensure all deployments, both platform releases and new hardware projects, met all 24 x 7 production support standards for maintenance and monitoring.

Foster City, California, Us

• Managed cross-system project to support large company loyalty program to provide customers discounts at their point of sale.• Led project through individual life cycle phase gates to track progress and meet compliance requirements.• Tracked project financials, reconciled actuals vs. forecasts and took corrective actions as needed through change control process.• Facilitated daily standup scrum meetings for Real Time Messaging platform.• Led project meetings across system lanes to accommodate deliverables for both agile methodologies and waterfall methodologies.• Worked with Infrastructure PMO to assure procured hardware and software components are successfully installed.

Pleasanton, California, Us

• Implemented multiple server deployments consisting 5-25 servers in excess of $1MM and approximately 5-10 team members to support SaaS customer releases.• Managed and implemented software upgrades throughout the enterprise (Java upgrades, CentOS, apache).• Launch second wholly operated multi-tiered data center.• Initiated the project for migrating from current infrastructure stack to the new data center infrastructure stack.• Managed the full life cycle for the content delivery network solution using Akamai.

San Francisco, California, Us

Las Vegas, Nevada, Us

Managed IT project