Robert Cates Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

Manages service operation within the company to ensure internal and external customer satisfaction while maximizing return on investments, growing profitable service labor sales and excising disciplined expense control by limiting unbillable labor hours. Schedule and follow up on all assigned jobs to ensure repairs, both customer and internal, are completed in a timely manner. Monitoring of productivity and efficiency of up to 8 shop technicians relative to labor sales and expense control. Responsible for customer satisfaction related to the service department. Current sales / labor goal of 85% of eligible working hours to be billable. Communication to sales department to coordinate and ensure modification and additional items are done in a timely manner to meet sales deadlines. Analyze warranty work orders and verify warranty coverage for Agriculture Farm Equipment along with Lawn and Turf Equipment. Properly fills out working reports, hour’s reports, time sheets, hour’s overviews and expense reports. Prepare accurate repair work orders to include customer’s complaint, cause and correction. Ensure all safety upgrades on customer owned equipment are done within the required reimbursement time under the Product Improvement Program to avoid injury on a recalled safety item. Created a logistic schedule to maximize deliveries/pickups to be more profitable.

Birmingham, Alabama Area

Ensure compliance to all manufacturer policies and procedures. Maintain effective service department practices to ensure customer’s satisfaction along with safe working environment for staff. Set priorities and coordinate company resources and staff to complete repairs in a timely and effective manner. Monitor and schedule all manufacturer’s upgrades and safety recalls to equipment. Supervised and motivate staff to meet and exceed company goals. Updated customer equipment through the I.K program and filed required claims with manufacturer in order to received reimbursement. Research and submit factory warranty claims in a timely manner. Schedule in shop repairs along with dispatching service call to maximize technicians’ time and department’s full profit potential.

Birmingham, Alabama Area

Provide exceptional customer service at customer’s location through accurate inspections for defects and equipment diagnosis. Performed necessary service and repairs in a timely manner while maintaining manufacturers’ safety standards. Demonstrated working knowledge on Vermeer equipment; such as chippers, trenchers, stump cutters, directional drilling equipment. Reads, understands and interprets operating manuals, parts manuals, blueprints and technical drawings. Tests mechanical, electronic, electrical and hydraulic products and equipment after repair or modification to ensure proper operation and compliance with OEM specifications.

Soldotna Alaska

Responsible for maintenance and repair on paving and construction equipment.

Kenai, Alaska

Performed maintenance and repair on oil-field related equipment; both on shore and off shore locations.

Birmingham, Alabama Area

Performed maintenance and repair on mining and construction equipment.