Robert Cates Email & Phone Number

Argyle, Tx, Us

San Francisco, California, Us

- Hiring, training, developing, coaching, & holding accountable- Monitoring performance- Creating & implementing processes & procedures for training, sales, & operations- Developing & executing incentive programs, scripts, & quality assurance protocols- Provide coaching & direct call assistance to help negotiate & close deals- Responsible for payroll

San Francisco, California, Us

Responsible for the overall success and growth of the inside sales team, building the organization from the ground up to 40-50 sales reps and managers. Reporting directly to the ISO Owner. Hire the team, develop and implement sales training and incentive programs, motivate inside sales team members, and ensure the team meets quota. Additionally, will closely monitor daily performance (calls per day, talk time, call quality, etc.); provide coaching and direct sales call assistance where needed to help negotiate and close new deals; and create/maintain a high energy, fast-paced, fun, competitive and professional culture that is consistent with SPS core values. Be a great “call coach” -- define individual and team performance metrics, listen to/analyze individual call recordings, and provide continuous on-the-floor coaching/training to help sales reps improve results and close deals. Ensure sales reps ask the right questions and deliver the right message(s) in the right way to achieve desired results. Create and implement a training program that effectively tests and advances the sales skills of new and existing sales reps. Create and implement effective incentive programs, contests, etc. -- inspire sales staff and foster a fun, competitive, fast-paced B2B sales call center environment that motivates team members to consistently achieve and exceed goals. Lead the team and manage staff -- strive for continuous improvement, reward excellent performance, and advance/promote high-achievers. Sustain high retention rates and promote from within.

Loyalty Sales Manager- Created new division focused on selling of new products and services- Grew existing team fourfold & launched the leasing program in Dallas- Increased team’s knowledge & skill set of selling, leasing, systems & processes- Improved retention process by collaborating with multiple departments- Improved retention save rate through training, coaching, & accountability

- Developed training curriculum- Trained an average of 20 new representatives every day via webinar and teleconference

- Assisted with funding over $300,000 in leases monthly

- Created a new department along with scripts, metrics, documents, & best practices

*Start up company in the Merchant Services industry.- Created training curriculum, training manual & presentation manual- Interviewed, hired, trained, coached, counseled all staff of all levels- Assisted in closing sales

- Helped fix problems of inaccurate & untimely payment to representatives- Created strategy for department & company- Developed numerous agents who were promoted & excelled throughout the organization- Created a new department along with policies & procedures & scripts- Created a new process for transferring calls from Customer Service to Product Services to increase sales & decrease wait time- Conducted national sales calls including pre & post training calls, new product roll-out, new program roll-out, continuing education, & new training launch- Interviewed, hired, trained, coached & counseled employees- Administered performance reviews & performed payroll duties- “Subject matter expert” for organization for legal proceedings- Made outbound calls to existing merchants & sold additional equipment & services- Took inbound calls from existing merchants to add new locations, change entity type, or owner change- Significantly reduced the number of merchant cancelations- Built Training Manual & New Hire Packet- Managed a team of outside sales representatives- Helped close appointments

Bachelor’S Degree, Marketing/Marketing Management, General

High School