Robert Cedillo Email & Phone Number

Fort Worth, TX, US

Texas, United States

Partner with operational leadership teams to forecast headcount and determine required capacity based on operational requirements for Financial Crimes of America teams.Analyze trends to identify workforce shortages, conduct root cause analysis, and develop strategic solutions for planned initiatives.Document and develop process mapsCollaborate with.

Dallas-Fort Worth Metroplex

Remote

Westlake

• Manage and oversee a team of 12 agents to approve claims to determine liability and responsibility on behalf of the client. Supervise the recovery of tax payments made to erroneous parcel on behalf of the client.
• Oversaw and maintained positive client relations in the assistance of client recoveries. Recommend new tactics leveraging existing personnel to implement tax recovery enhancing recovery times and improving bottom line.
• Reviewed, recommended and oversaw the implementation of restructured process to eliminate the redundancy of processes in the review and recovery of tax claims.
• Partnered with key internal management to enhance check approval process. The collaboration resulted in a streamlined claims review process when determining tax liability.
• Enhanced Best Practice process flows tied to monthly reporting to provide the client more robust reporting with greater clarity of recovered tax loans.
• Set monthly and yearly performance goals to ensure the team met and exceeded recovery goals (year one increase of 10% in recovery dollars with a reduction of 20% FTE hours.

Irving

• Led the restructure of Service Release and Repurchase of mortgages. Managed the creation of newly formed Master Audit to ensure the proper boarding of all newly boarded loans (Origination and Acquisition).Default.
• Manage and oversee a team of 8 agents to execute the sale and repurchase of loans including quote generation, document fulfillment, repurchase processing and service release of loans.
• Recommended new tactics and leveraged existing personnel to implement contract recovery by leveraging interpretation and negotiation of the contract as it pertains to origination and servicing breaks with prior.
• Spearheaded the restructure of Service Release transfer instructions (STI’s) to define the transfer of information including Data Keys to successor servicers.
• Review and oversee changes to data and reporting conforming to newly published CFPB & RESPA rules & regulations to ensure compliance with all Service Released loans.
• Collaborated with key internal lines of business to rewrite Policy and Procedure with defined timeline and key approval checks to meet critical deliverables.Project and Client Management

• Management Loss Mitigation, Mortgage Specialty Groups, Mortgage Insurance Claims (2004 - 2012)
• Manage and oversee a team of 18 agents to handle SCRA, Deceased, HELOC and Private Bank mortgage loans.
• Creation of new team of 4 specialized agents to audit mortgage process to successfully rebut previously denied MI denials and curtailments to reduce mortgage losses.
• Review and oversee adherence to FDCPA and OCC rules and regulations to ensure compliance, as well as FNMA, FHLMC, USDA and private investor MI claims for maximum recovery.
• Manage and oversee outsourced packet preparation for MI claims.
• Developed a streamlined workflow process of MI claims to include, initial claim, follow up, EOB review of claim payout, supplemental MI filing, SLA audit, Pool claim preparation.

• Build and replenished Avaya and Aspect Predictive Dialer campaigns
• Managed 50+ campaigns for 4 regional Citigroup collection sites simultaneously
• Operated 4 dialers ensuring optimal performance
• Developed and maintained reports that analyzed and tracked company performance and trends
• Trained department on system and operational upgrades
• Created programs and forecasting that decreased department staffing

Culinary Arts/Chef Training, Diploma

Education record