Robert Cella Email & Phone Number

Toronto, Ontario, Canada

Served as Senior Quality Assurance Analyst on the Wait Time Information System (WTIS) responsible for test case generation and executing functional, integration, interface, load and regression testing. Testing artifacts including positive, negative, smoke and regression test cases in Azure DevOps. Assessment and analysis of data quality and providing overall project support; defect identification, reporting and resolution; test plan creation, C# test suite automation, and SQL script database validation.Responsible for quality assurance work effort estimates for new business requirements and identified defects by sizing with story points, breaking down, and estimating testing activities in hours, within a Scrum Framework.Experienced with Agile/SCRUM methodologies, the Microsoft Cloud environment and Azure DevOps, and working knowledge of privacy legislation, regulations and OH policies, procedures, guidelines, and communication material relevant to the protection of confidential information.

Thunder Bay, Ontario

Served as a Quality Assurance Analyst responsible for test case generation and executing functional, integration, interface, load and regression testing. Testing artifacts including positive, negative, smoke and regression test cases in Azure DevOps. Assessment and analysis of data quality and providing overall project support; defect identification, reporting and resolution; test plan creation, C# test suite automation, and SQL script database validation.Responsible for quality assurance work effort estimates for new business requirements and identified defects by sizing with story points, breaking down, and estimating testing activities in hours, within a Scrum Framework.Experienced with Agile/SCRUM methodologies, the Microsoft Cloud environment and Azure DevOps, and working knowledge of privacy legislation, regulations and OH policies, procedures, guidelines, and communication material relevant to the protection of confidential information.Working primarily on the Wait Time Information System (WTIS), and previously the Ontario Renal Reporting System (ORRS), and Cardiac Care Network (CCN).

Thunder Bay, Ontario

Served as a Network Analyst responsible for administration of a Windows and Novell 7 environment, as well as providing first line customer support for all applications utilized within the various hospitals in Northwestern Ontario.Performed first line support to a user base of 6000+ employees supporting various applications such as Meditech, PACs, MS Office, Lanier, Cisco VOIP phones, WLAN, Groupwise, and StaffRight. Performed administration of user accounts in Novell/Meditech/Medworxx/Citrix, recorded issues and distributed tickets in the Heat call system, maintained the Help Desk's knowledge base.Created an assessment of the viability of adopting an intranet based social network for the hospital, acted as the lead support representative for remote helpdesk support pilot, iPad Deployment team member responsible for policy & procedure development; iPad configuration & deployment.

Thunder Bay, Ontario, Canada

Served as Business Analyst/Project Control Officer, fully supporting two Project Managers and their respective development and on-going support teams of 10 members each. Provided daily support of the Project Control Book maintenance in Lotus Notes and Rational Portfolio Manager, financial tracking and updating in various databases, and the maintenance of multiple databases containing application support information such as contacts, separation of duty matrices, design information, etc.Ensured team process adherence to development standards by handling code defect reporting and recording of maintenance data, resolution of multi geographical team development co-ordination issues, communications traceability, assurance of achieving service level agreement standards, and team milestone tracking.

Thunder Bay, Ontario, Canada

Administrator for the Contractor Invoicing, Tracking, and Reporting System (CITRUS) application responsible for reconciliation of Canadian Contractor and Vendor invoices and related expenses.Validated contractor expenses, reconciled invoices versus timesheet discrepancies, acted as communications liaison between contractor, requestor, vendor & the accounting adjustments team to resolve error settlement affecting expense reconciliation.

Thunder Bay, Ontario, Canada

Served as the primary Rational Portfolio Manager (RPM) Administrator for the Canadian geography, supporting a user base of 25,000 IBM employees, including their internal and external clients.Maintained the RPM Canada wiki website, RPM Deskside Administrator Procedures documentation, the registrations database, and the RPM Canada support inbox. Supported capacity planning, monthly statistics reporting and charting of usage reporting, as well as development of RPM templates for use in production environments. Created monthly shared training projects.Acted as the primary contact for IBM Canada providing cross geography synchronicity between support teams handling first line support for all RPM inquiries and issues within Canada, attending to and reporting on cross-geography RPM Administrator meetings, and the status of RPM in Canada to administration in other global geographies. Administered the Project Launch Reports database handling client letters reporting new signings affecting financial targets.

Thunder Bay, Ontario, Canada

Served as the IBMLINK administrator and primary support in the Canadian geography supporting IBM x-server clients requiring problem support, upgrades, or new purchase information via the IBMLINK website.Acted as the EHONE administrator handling VM user id registrations and maintenance, resolving all IBMLINK & EHONE customer inquiries or problem reports, as well as registration of all companies and users within IBMLINKs backend database.Communications liaison between the customer, the SFIC entitlement team, and the USA development team for contract and entitlement disputes, website performance, maintenance and improvement issues.

Thunder Bay, Ontario, Canada

Served as Business Analyst/Project Control Officer, supporting a Project Manager and a 10 member Lotus Notes development team. Responsible for maintaining development processes, standards and configuration management documentation. Generated weekly financial reports and performance charts, updated maintenance plans production databases. Performed development and daily administration of internal databases and UAT testing of the databases.

Toronto, Ontario, Canada

Responsible for maintenance and development of three internal Lotus Notes applications utilizing: Lotus Notes formula language, LotusScript and Java. Performed the application of various code fixes, development of new database functions, and User Acceptance Testing on coworkers Lotus Notes applications.

Thunder Bay, Ontario, Canada

Served as lead web developer in charge of development and on-going maintenance of the internal IBM w3 website utilizing HTML, DHTML, JavaScript, and CCS.

Thunder Bay, Ontario, Canada

Served as ISP technical support for LUNet customers within Thunder Bay and surrounding Northwestern Ontario communities