Robert Charboneau Email & Phone Number

Spirit of Healing is one of the Nation's few running Indian Managed Care Entities. Spirit of Healing is a care coordination program for American Indian and Alaska Native members who live in Clackamas, Multnomah and Washington counties. Created to help clients make the most of their Oregon Health Plan (OHP) member benefits. These benefits include physical, dental, and mental health and substance use care.

• Trained and managed a team of 3 front desk staff to ensure tasks were completed efficiently and professionally. Created new performance standards to improve the patient and staff experience.• Developed and implemented procedures across multiple programs that increased front desk and registration accuracy; oversaw project implementation that corrected 800 patient files.• Collaborated with key staff to implement new automated procedures for 2 worksites, saving staff daily work hours… Show more • Trained and managed a team of 3 front desk staff to ensure tasks were completed efficiently and professionally. Created new performance standards to improve the patient and staff experience.• Developed and implemented procedures across multiple programs that increased front desk and registration accuracy; oversaw project implementation that corrected 800 patient files.• Collaborated with key staff to implement new automated procedures for 2 worksites, saving staff daily work hours, re-aligning the company with industry standards.• Manage and reconcile monthly LabCorp invoices for 2 programs, invoices range from $2K - $3K combined; successfully processed a delinquent account with an overdue balance of $20K.• Analyzed company business practices and collaborated with other program managers to resolve identified issues, resulting in improved communication and use of modern industry standards. Show less

Nara Dental Clinic

• November 2023 - February 2024, • Interim management position; managed 11 staff members, 6 direct reports.• Responsible for operational leadership of the clinic; hired 3 staff members to ensure clinic was fully staffed. Sent daily staffing reports and weekly provider productivity reports to Senior Leadership.• Collaborated with the Northwest Portland Area Indian Health Board and Indian Health Service on Tribal/IHS initiatives and program metric tracking.• Implemented minor… Show more • November 2023 - February 2024, • Interim management position; managed 11 staff members, 6 direct reports.• Responsible for operational leadership of the clinic; hired 3 staff members to ensure clinic was fully staffed. Sent daily staffing reports and weekly provider productivity reports to Senior Leadership.• Collaborated with the Northwest Portland Area Indian Health Board and Indian Health Service on Tribal/IHS initiatives and program metric tracking.• Implemented minor process improvements to help with NARA NW's compliance plan and operational efficiency.• Integrated Dental program with Adult Mental Health and Medical program by hosting trainings and opening clear lines of communication. Show less

Oregon, United States

• Managed a team of 20 total sales associates, 9 on sales floor daily; set performance goals and delegated tasks to meet Corporate standards.• Coached and mentored junior associates to help them reach their full potential, resulting in a 20% increase in productivity and 10% increase in sales.• Implemented an employee engagement and training program, "Fresh Start!", increasing morale, department sales, and reduced employee turnover.• Frequently collaborated with Senior Leadership to… Show more • Managed a team of 20 total sales associates, 9 on sales floor daily; set performance goals and delegated tasks to meet Corporate standards.• Coached and mentored junior associates to help them reach their full potential, resulting in a 20% increase in productivity and 10% increase in sales.• Implemented an employee engagement and training program, "Fresh Start!", increasing morale, department sales, and reduced employee turnover.• Frequently collaborated with Senior Leadership to improve department sales in order to become the store with the highest sales in the District.• Used collaborative / team skills with department leads to engage customer base and push sales.• Maintained multiple standards: product merchandising, cashiering, signing, ad auditing, freight receiving, sales, shrink control, and department training. Show less