Robert Charles Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

Gurgaon, India

• Identify the User flow on the website & introduce the requirements to the Tech Team• In-House Product Enhancements suggestions, bugs identification & get it fixed by coordinating withtechnical team.• Responsible to make sure the platform runs seamlessly where Live classes are getting conducted.• To ensure the smooth communication between the faculty & the enrolled students.• Responsible to make sure the attendance of students more then 80% during Live sessions.• Resolving the students queries in defined TAT.• Under the KPI'S - Ensuring the no. of drop outs less then 5% & maintaining the master paymenttracker.• Consulting tech team on product enhancements, feedback based on the students & SRM reviews.• Product Operations & streamlining the manual process to move automation.Interact with Senior and Mid-level working professionals in a consultative manner. Check and build participationinterestinvariousExecutiveeducationprogramsofferedbytopIndianandInternationalInstitutions• Counsel individuals to understand their personal and social challenges affecting their career progression and advisethem on how to succeed through education• Win aboveindustry standard rewards and incentives by achieving settarget of enrollmentsin various programs• ShortlistandscheduleappointmentforadiscussionviaPhone, Skyeorinperson.Assisttheleadsonallinformationactively till closures. Provide correct and authentic information to theprospectiveparticipant.• Record all information and interactionsin CRM software on an ongoing basis.• Follow policies and proceduresforsmooth and seamless operations.• Attend all training's and learning sessionsforself-development.• Contribute to teamgoals.

Gurgaon, India

Overseeing new account set-up, changes to existing client accounts and the unwinding of closed accounts• Maintaining effective relationships by encouraging smooth communication• Identify areas of operational risk and implement policies and procedures to mitigate them• Supervise and mentor staff, including responsibility for continued professional development and training• Continually evaluating the adequacy of internal controls and processing procedures covering traderecommendation, execution and settlement functions, and work with other firm departments to implementimprovements as necessary• Lead Strategic Design and Implementation programs focused on high impact initiatives, establishing andimplementing universal standards and delivery methods• Effectively drive organization through change/change management and guide executives and influencemanagement to make decision• To manage the lead status and delivery control• To assist in managing positive customer relations and monitoring lead feedback• Managing the flow of documentation and ensuring the various approval processes are appropriatelymaintained• Possess strong problem-solving skills, and attention to detail• Embrace ownership of tasks until completion• Ensuring that both new and on-going projects are delivered within deadlines and to a high standard bymanaging the workload and priorities of the Ad Operations department• Coordinate management staff meetings and activities• Developed and implemented new marketing and sales plans and defined the strategy• Planned, supervised, and coordinated daily activities of 6 junior business developers• Improved the communication with the Marketing department to better understand the competitiveposition.• Collecting/ updating potential clients/ leads database through different sources & applications• Researching the detailed background of the executives wherever required and updating them in thedatabase

Gurgaon, India

• Worked as a sales professional for Indian and Internationals customers looking for ExecutiveEducation for themselves.• Handle a team of 5 executives ,take charge of their performance and prospects.• Use customer data effectively to provide business insight sand increase customer retention.• Develop a relationship with the customers which is greater than a transactional association.• Act as an interface between the company and the client.• Convert leads to prospects and prospects to admissions.• Maintain a detail MIS report of the prospective students.• Reviewed files, records and documents to obtain necessary information.• Attending in-services trainings to develop knowledge and skills of office work.• Maintaining filing systems under the instruction of the superior officer.

Gurgaon, India

• Worked as a sales professional for Indian and Internationals customers looking for ExecutiveEducation for themselves.• Develop a relationship with the customers which is greater than a transactional association.• Act as an interface between the company and the client.• Convert leads to prospects and prospects to admissions.• Maintain a detail MIS report of the prospective student

Bachelor Of Arts - Ba

High School Diploma, Electrical, Electronics And Communications Engineering

Business/Commerce, General