• Wrote, edited, and quality checked business reports, helping the Insight team meet its delivery targets and produce a quality and accurate product. • Interfaced with Insight-adjacent teams, such as Customer Success, Sales and Research, helping solve queries efficiently and deliver a product aligning with clients’ expectations. • Tested and fed back on the development of the online client access portal and initiatives to iterate on the team’s products. • Helped train new starters and other teams on the Insight writing and administrative processes, freeing up the managers to focus on management duties. • Involved in conducting recruitment interviews and managing the team’s workflow.

• Copy-edited and wrote bespoke business reports for law-firm clients, making sure that they used appropriate spelling and language, were understandable, and were structured logically. • Undertook independent research, to ensure that the reports were factually accurate and did not disclose confidential information. • Provided training, mentorship, and guidance to team members new and old, helping to develop colleagues’ skills and maintain a consistent house style within the team. • Consulted with other teams on the development of an in-house writing portal, so that the portal would meet the Insight team’s needs and bring more efficiencies to creating reports. • Created a suite of Word macros that drove efficiencies in the report-creation process and helped ensure a uniform end product, contributing to the successful launch and delivery of a new report type. Won the company’s Outstanding Performance Award for this work. • Created videos introducing the writing portal to my team and the executive leadership team and explaining the macros. Also wrote a variety of training documents explaining writing and editing best practice and how to use and troubleshoot the macros and portal. Ensured that the documents used simple and understandable language and were easy to refer back to.• Proofread the reports, identifying any content and design errors and correcting them before publication. • Edited and fact-checked editorial in the main guides, helping the company maintain its reputation for quality.

• Worked on various projects, conducting independent research for accuracy and demonstrating an ability to adapt to diverse requirements and writing styles. Work includes: - copy-editing current affairs reports for The Henry Jackson Society think-tank, ensuring consistent tone and formatting and correct grammar, spelling, and punctuation; - editing a memoir for a well-known former actress, promptly and professionally handling queries and requests; - designing marketing materials for a cleaning company, demonstrating an eye for design and an ability to incorporate client feedback.

• Enabled reports to be published on time, by consistently meeting tight deadlines.• Reinforced and upheld the Society’s reputation for thorough and accurate analysis, by:• undertaking independent research and fact-checking all reports;• taking the initiative and editing passages, without compromising on the original tone and ideas, to ensure that analyses were coherent and logically structured;• using meticulous eye for detail, to make sure that each report had consistent tone and formatting, and correct grammar; spelling; and punctuation.• Worked successfully on a range of project topics and lengths (see portfolio), demonstrating ability to adapt effectively to new subjects.

• Liaised with international companies and foreign-government agencies, helping solve queries and establish timetables in a polite and professional manner via phone and e-mail. • Helped to improve existing VMD procedures by querying discrepancies between guidance documents and procedures being carried out. • Helped the team meet its deadlines, by prioritising and working to meet targets and by working collaboratively with other departments within the VMD. • Prepared and checked official documentation in line with the VMD’s ISO certifications.