Robert Charters Email & Phone Number

Guildford, England, GB

London, England, United Kingdom

• Wrote, edited, and quality checked business reports, helping the Insight team meet its delivery targets and produce a quality and accurate product.
• Interfaced with Insight-adjacent teams, such as Customer Success, Sales and Research, helping solve queries efficiently and deliver a product aligning with clients’ expectations.
• Tested and fed back on the development of the online client access portal and initiatives to iterate on the team’s products.
• Helped train new starters and other teams on the Insight writing and administrative processes, freeing up the managers to focus on management duties.
• Involved in conducting recruitment interviews and managing the team’s workflow.

London, United Kingdom

• Copy-edited and wrote bespoke business reports for law-firm clients, making sure that they used appropriate spelling and language, were understandable, and were structured logically.
• Undertook independent research, to ensure that the reports were factually accurate and did not disclose confidential information.
• Provided training, mentorship, and guidance to team members new and old, helping to develop colleagues’ skills and maintain a consistent house style within the team.
• Consulted with other teams on the development of an in-house writing portal, so that the portal would meet the Insight team’s needs and bring more efficiencies to creating reports.
• Created a suite of Word macros that drove efficiencies in the report-creation process and helped ensure a uniform end product, contributing to the successful launch and delivery of a new report type. Won the company’s.
• Created videos introducing the writing portal to my team and the executive leadership team and explaining the macros. Also wrote a variety of training documents explaining writing and editing best practice and how to.

• Worked on various projects, conducting independent research for accuracy and demonstrating an ability to adapt to diverse requirements and writing styles. Work includes: - copy-editing current affairs reports for The.

• Enabled reports to be published on time, by consistently meeting tight deadlines.
• Reinforced and upheld the Society’s reputation for thorough and accurate analysis, by:
• undertaking independent research and fact-checking all reports;
• taking the initiative and editing passages, without compromising on the original tone and ideas, to ensure that analyses were coherent and logically structured;
• using meticulous eye for detail, to make sure that each report had consistent tone and formatting, and correct grammar; spelling; and punctuation.
• Worked successfully on a range of project topics and lengths (see portfolio), demonstrating ability to adapt effectively to new subjects.

Woodham, England, United Kingdom

• Liaised with international companies and foreign-government agencies, helping solve queries and establish timetables in a polite and professional manner via phone and e-mail.
• Helped to improve existing VMD procedures by querying discrepancies between guidance documents and procedures being carried out.
• Helped the team meet its deadlines, by prioritising and working to meet targets and by working collaboratively with other departments within the VMD.
• Prepared and checked official documentation in line with the VMD’s ISO certifications.