Providing Level 2 technical support to our technicians in the field as they work on repairs and installations for our customers.

Responsible for application, network and pc support for end users. PC hardware troubleshooting and repair. Wiring, network configuration and domain administration in Windows NT4 and Windows 2000 environments. Other services included but were not limited to virus and spyware detection and removal, internet connection and troubleshooting, end user instruction and training, pc upgrades and network administration. Determination of client needs and building of computers and networks to required specifications.

Instructed students in classes including Windows NT4 MCSE track, Windows 2000 MCSE and MCSA tracks, A+, Network+, and Windows XP. Classroom instruction included theory presentation, explanation of concepts, repair of classroom pc’s and servers. Installation and imaging of operating systems and domain structures. Worked as temporary network administrator for clients on an as-needed basis.

Authored syllabus and course material for a 12 week, 300-hour course aimed at preparing the student for A+ and Network+ exams. Assisted students in daily lab period, including troubleshooting and repair of PC systems, Network Administration in Windows NT4, Laser printer troubleshooting and repair. Course covered operating systems including MS-DOS, Windows 3.1, Windows 95 and Windows NT4 Workstation and Server.

Instructed students in Basic Electronics, Digital Electronics and Communications electronics courses. Basic Electronics: Basic electronic theory, AC & DC theory, serial and parallel circuits, transistor amplifier theory of operationDigital Electronics: Binary concepts, Boolean algebra, and digital logic circuit designCommunications Electronics: AM transmission and reception, FM transmitters and receivers, Fiber optic communications systems and antenna theory.

United States Navy, Electronics Technician Second Class (Honorable Discharge) Repair, calibration and maintenance of special fixed HF ship to shore communications systems, on site ancillary and Microprocessor based support equipment. Held Top Secret Security Clearance.