•Implemented enterprise applications such as ServiceNow, ProVation, Office 365•Oversaw all IT daily operations at Roger Williams & Our Lady of Fatima hospitals•During my time, I collaborated with cross-functional product teams in an agile environment to manage the scope, user experience, documentation, development, and maintenance of enterprise web based applications.•Lead and managed Agile software and IT engineering, networks infrastructure, engineering QA software Enterprise applications quality.•Lead software networks engineering development project management, plan, scope, defined, estimated, developed, deployed and QA tested global software•Managed the Desktop Support & Networking Teams•Oversaw all moves within the hospitals and their remote sites (CCMA & Lab offices)•Project Managed the IT piece of Roger William’s newly built Emergency Room & Behavioral Health units•Ordered all IT & Networking equipment for projects, daily operations, break/fix & stock•Project Managed all in-house IT projects such as: Masimo, B Braun, Twiage, Jeron, DUO, Pharmacy re-model, Network Switch Upgrade, APC UPS Upgrade, Etc..•Worked with all of the hospital’s IT vendors: Black Box, NEC, RICOH, Synet, Cisco, MoreDirect, Etc..•Oversaw the IT piece of all newly acquisition remote doctor’s offices. This meant migrating their current IT footprint to Chartercare’s footprint. •Changing IT equipment, phones, switches and printers to the Chartercare’s model•Oversaw the daily incident Desktop Support & Networking tickets (ServiceNow)•Was invited to daily hospital Huddle meetings•Was on the hospital's Safety Committee Team•Was involved with planning the hospital’s IT yearly capital budget of 10M

•Plan, manage, and execute the delivery of complex networking technology infrastructure projects for Chartercare hospitals and remote doctor’s offices.•Created project plans to satisfy design requirements, improved QA quality testing and project implementation.•Used SharePoint Client Object Model, SharePoint Server Object Model and SharePoint Web Services API’s.•Development of project work plans specifying goals, staffing, scheduling, risks and contingency plans•Help facilitate communication across multiple functional organizations, technology, teams, vendors and finance•Create cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis.•Work with internal and external customers to manage, set and communicate delivery expectations•Create business cases, product road maps and requirements documentation as necessary

•Supervised 20 team members which included a combination of Analysts, IT Technicians, Leads, Supervisors and Warehouse staff. Instrumental in the hiring of all new team members connected to all projects within the department•Communicated and coordinated project intra/inter-dependencies with other partners, managers, leads and cross-functional teams•Provide regular direction, mentoring, and coaching to QA team members, ensuring the success of the team’s manual and automation efforts•Own/Maintain QA environments across all products. Working closely with the team to define the optimal solution for each platform•Implemented large scale SharePoint infrastructure including initial installs, search, and integration into various document management and other systems•In charge of overseeing all IT hardware procured by CVS, PBM, Omnicare and Navarro. This included overseeing the disposal, life cycle and deployment of all IT hardware•Simultaneously managing up to 12 small to large projects at any given time•Procured all IT equipment for CVS; forecast projects and budgeted for end of life hardware maintenance costs across the enterprise. The overall budget ranging from $10M - $15M•Provided IT support and troubleshooting on software and IT hardware including informational security software; Endpoint Protection, Encryption, Data Loss Prevention, Advanced Anti-malware, Access Control Systems, Risk Assessments, Database Security, and OS Security.•Managed and tracked internal and external customer incidents•A key player in implementing, overseeing and documenting the Asset Management System (ITAM) and the Ticketing/Ordering Management System (MYIT Request) software•Hands on experience with SCCM, BDNA and BMC Discovery processes•Led the roll out operations associated with various acquisitions such as Eckerd, Albertsons, Long’s, Navarro, Target and Omnicare by migrating and configuration of disparate types of hardware and software systems to the CVS Health environment

•Participated in desktop & laptop staging and refresh•Provided technical support to desktop and laptop users and field technicians•Staged equipment for roll outs and special projects•Wrote procedure manuals (Red book) for staging desktop and laptop units•Provided group training to Help desk employees regarding HP Printers and IBM laptopsCERTIFICATIONS•Six Sigma – Yellow Belt•Business Analyst Certificate Program – Bryant University 2009•ITIL@Foundation Certificate in IT Services Management 2015•SCCM•Active Directory•A+•Network +•ESC+•All Windows Platforms•Outlook 2007, 2010, 2013, 2016 & Office 365