Robert Chi Email & Phone Number

Mclean, Virginia, Us

• Managed the TCS technical team on-shore and off-shore to support 11 applications from A-rated to C-rated application. The main tasks included technical resource planning, daily support activity, CIPs, stakeholder management and collaborations within Mars IS teams for incident management, change management, and any improvement opportunity in application services.• Supplier Relationship Management for service strategy and IT management for TCS, JDA, Integration Point, Rand McNally, DM Logic, Sierra Systems, Hilltown Systems, and US Bank including financial planning, invoice and payment process, and internal cross charges.• Managed customer relationship including Mars internal users, external application providers, external technical service providers, and 3PL warehouse business partners.• Participated RFP on Mars Distributed Warehouse 3PL selection process for Lancaster, West Jefferson, Victorville, Manteno, Joliet, and Dallas sites. Responsible to align the Mars requirement for IT and network connectivity with all 3PLs in their RFP.• Managed a class A, MARC, application environment redesign to adhere Mars datacenter policy change by elimination and migration into the cloud environment.• Managed a class A, TME, application technology upgrade with JDA vendor and TCS resources to ensure a stable environment for Mars US physical logistic operation.• Managed MARC application environment which deployed to 18 distribution fulfillment center warehouses in US, Canada, Mexico, Brazil, and Russia. Responsible for end to end 24x7 user/application support included managing upgrades of all US warehouses to 4G LTE as the backup network connection for accessing Mars applications.• Managed a MARC technology upgrade study with JDA vendor to understand the impact and cost.

Mclean, Virginia, Us

Lead for America region on Business Partners network connectivity. • Managed Business Partner fulfillment and deployment including WAN connection management and consultation. • Managed the warehouse backup connection upgrade with 3G wireless WAN technology. • Responsible for all technical requirements on firewall including design and implementation.Lead for America region on Mars Intranet Connectivity. • Managed Mars Intranet fulfillment and deployment including WAN connection management and consultation.Network Management Center support and firewall expert in America region. • Third tier support including consultation for all network related issues. • Responsible for all technical issues related to firewall including troubleshooting and enhancement.Vendor management for AT&T and Verizon. • Managed the quotation, request, and scheduling of the network connection fulfillment and deployment. • Managed the escalation of all issues.

Mclean, Virginia, Us

• December 2000 to March 2003 - Contractor through TRM.• Senior architect in High Availability design for all new applications including SAP, PeopleSoft, Data Warehouse and MARC application.• Technical design and data migration planning between the EMC frames for SAP application in ServiceGuard environment that includes the new VG preparation and ServiceGuard preparation, 500+ GB data synchronization, and reconfiguration of ServiceGuard scripts and switching policy.• Maintain 16+ servers in ServiceGuard environment including cluster and package enhancement, nodes addition and deletion, failover testing, and production support.• Manage 80+ HP servers including system planning, capacity planning, troubleshooting, performance tuning, monitoring and production support.• Participant in servers consolidation planning, design, and implementation.• Participant in DR planning and testing.• Provide third level support including documentation plus 7 x 24 on call support.

Houston, Texas, Us

• Managed the OMNIBACK implementation project at GTECH and UMDNJ, which included the planning and designing, project approval and acceptance, and implementation. The final deliverables included the cell and client servers’ configuration, tape library configuration, tape pool design, policy and procedure design and Manager Of Manager (MOM) design and implementation.• Proposal for the OMNIBACK design, consolidation and recommendation at US Dept. of Education that includes the analysis of the existing environment and the recommendation of several options with various technologies for consolidation and upgrades.• Data migration planning and recommendation at Circuit City that includes LDEV calculation of XP512 and data migration methods.• Server migration planning and implementation at Chiliad that includes 2 N classes and XP512.

Switzerland 🇨🇭 , Ch

• Managed OMNIBACK infrastructure that included 3 cell servers, 5 StorageTek Silos and 100+ clients. • Disaster recovery planning and implementing for OMNIBACK infrastructure and application servers.• Documentation for the validated servers and server processes.• Managed the Pharma Technical Operation division including project planning, designing, installing, configuring and maintaining HP UNIX servers.• Provided and implemented technical solutions for high availability, disk storage, and disaster recovery.

Jersey City, New Jersey, Us

• Lead system engineer in high availability architectural solutions by using HP MC/ServiceGuard, HP SwitchOver, and HP AutoRaid. Third level support for 5 implementations.• Third level support in performance tuning and trouble shooting for all HP servers.• Trading floor and development support for over 60 workstations and 20 servers.• Planned and implemented HP-UX upgrade from 9.x to 10.x for trading floor.• Installed and configured HP MC/ServiceGuard with AutoRAID and SwitchOver on K series.• Used HP Glance to monitor the system for troubleshooting and performance tuning.• Lead and train 11 system administrators and 2 operators with HP-UX.

From 1991 to 1996, Lead UNIX System Administration• Planned, installed, configured, and maintained HP-UX, application software, printers, disk drives, tape drives, and X-terminals.• Installed, configured, and maintained TCP/IP, NFS, FDDI and automount file systems.• Using HP Glance and PerfRX to monitor the network, servers and its subsystems for performance bottlenecks, and performed tuning on the network load balancing, disk load balancing, swap space configuring, memory buffer cache configuring, and system buffer tuning to maximize performance.• Defined standards, procedures, and policies for backup and restore, disaster recovery and security issues.• Support over 700 production users and 200 developers in HP/Oracle Financial platform.• Assist staff in the use of UNIX utilities and application software packages.• Planned and supervised the addition of new hardware, software and users into the computer environment, and coordinated the work activities of hardware, operation, vendor, and data communication support staff.• Maintained data communication between IBM MVS and UNIX over TCP/IP to support HP/Oracle Financial data integrity.• Member of special task force to recommend right sizing of financial systems migrating from MVS to UNIX. From 1986 to 1991, Software development (UNIX, Shell, C, NATURAL/ADABAS, COBOL)• Developed and maintained a TCP/IP communication software between IBM MVS and UNIX.• Developed and maintained several applications written in C using UNIX tools such as make, and SCCS.• Developed Shell and C programs to automate routine software administration tasks.• Developed and maintained several IBM mainframe applications written in NATURAL/ADABAS and COBOL.

Ba, Computer Science

Bachelor'S Degree, Computer Science