Robert Cis Email & Phone Number

Prestons, New South Wales, Au

Narellan, New South Wales, Au

• Provide high level strategic advice, expertise, and vision to key stakeholders to drive ICT and business strategies in sales, marketing, production, manufacturing, HR, and accounting.• End-to-to end, accountability for all aspects of IT within all operational locations (HQ, satellite offices, showrooms, and factories) and c. 100+ multi-functional employees covering Microsoft platforms, mobile & Apple devices, website, internet, telephony, CCTV, AV, POS, production machinery, barcode scanners, specialised industry equipment, IoT, software & hardware.• Apply best practice cyber security, via zero trust architecture, procedures, and policies to protect the organisation, its systems, and data.• Compile business case, due diligence, and evaluation proposals of new ICT technologies and solutions to ensure they meet business requirements effectively.• Deliver the implementation, training, and rollout of innovative & adaptable ICT solutions and services that align with business requirements.• Develop, leverage, and foster strategic relationships and collaborations across the business with key stakeholders and third parties.• Compile IT budgets and forecasts for both op ex and cap ex.• Business Process Improvement & automation - streamline business processes using any means of technology.• Apply best practice change management and enablement to ensure innovative solutions are successfully implemented with the lowest impact to business operations.

Smithfield, Nsw, Au

• Provide high level strategic advice, expertise, and vision to key stakeholders to drive ICT and business strategies in sales, marketing, production, manufacturing, HR, and accounting.• End-to-to end, accountability for all aspects of IT within all operational locations (HQ, satellite offices, showrooms, and factories) and c. 100+ multi-functional employees covering Microsoft platforms, mobile & Apple devices, website, internet, telephony, CCTV, AV, POS, production machinery, barcode scanners, specialised industry equipment, IoT, software & hardware.• Apply best practice cyber security, via zero trust architecture, procedures, and policies to protect the organisation, its systems, and data.• Compile business case, due diligence, and evaluation proposals of new ICT technologies and solutions to ensure they meet business requirements effectively.• Deliver the implementation, training, and rollout of innovative & adaptable ICT solutions and services that align with business requirements.• Develop, leverage, and foster strategic relationships and collaborations across the business with key stakeholders and third parties.• Compile IT budgets and forecasts for both op ex and cap ex.• Business Process Improvement & automation - streamline business processes using any means of technology.• Apply best practice change management and enablement to ensure innovative solutions are successfully implemented with the lowest impact to business operations.

Smithfield, Nsw, Au

• Immediate improvement and integration of business and production systems, CAD/CAM and ERP.• Consolidate and integrate drafting and production Cabinet Vision CAD & CAM Production Software.• Level 1 & 2 Technical Support across c. 100+ users.• Collaborate, manage, report issues (Level 3 Technical Support) with vendors.• Configuration & deployment of user accounts, permissions, devices, and equipment.

• Achieve sales targets and $120k annual turnover from sale of specialized TopSolid’Wood solutions.• Liaise directly with CAD/CAM developers on new features & improvements.• Foresee and address financial needs by choosing the right funding strategies, whether through in-house services or outsourcing.• Apply diplomacy as needed in challenging client interactions.• Rolled out and managed HelpDesk platform (FreshDesk) to meet Service Level Agreements to customers.• Managed a team providing rapid client support for time critical production software.• Leveraging 11+ years of CAD/CAM turnkey solution experience provided product consulting and management to over 250 Australian and overseas clients for specialised automation solutions • Developed and employed change management processes including time planning, risks and mitigations for large scale specialised projects ranging from $10k - $100k• Provided sales demonstrations to potential clients of functional specialized solutions• Engaged and empowered third party software vendors with understanding of specialized automation solutions• Conducted local & overseas workshops on the benefits of automated turnkey solutions & implementing process, resource & change management to ensure its successful progression• Process Models & Use Cases, developed system requirements & documentation which included UML Data Flow Diagrams and Activity Diagrams• Engaged in specialised development specialised projects with over 20 clients ranging from $10k to $100k• Contributed to local and overseas workshops with lead developers and global resellers• Liaise directly with CAD/CAM developers on new features and improving existing• Development of Post Processors for various CAM application to drive 2.5D CNCs• Managed team of 10 providing rapid client support for time critical software• Provided best in class client support, training & implementation• Implementation, maintenance & administration of HelpDesk system

Automation Technology Consultant 3D CAD/CAM• Leveraging 11+ years of CAD/CAM turnkey solution experience provided product consulting and management to over 250 Australian and overseas clients for specialised automation solutions • Developed and employed change management processes including time planning, risks and mitigations for large scale specialised projects ranging from $10k - $100k• Provided sales demonstrations to potential clients of functional specialized solutions• Engaged and empowered third party software vendors with understanding of specialized automation solutions• Conducted local & overseas workshops on the benefits of automated turnkey solutions & implementing process, resource & change management to ensure its successful progressionApplication Design & Development 3D CAD/CAM• Using Process Models & Use Cases, developed system requirements & documentation which included UML Data Flow Diagrams and Activity Diagrams• Engaged in specialised development specialised projects with over 20 clients ranging from $10k to $100k• Contributed to local and overseas workshops with lead developers and global resellers• Liaise directly with CAD/CAM developers on new features and improving existing• Development of Post Processors for various CAM application to drive 2.5D CNCsApplication Support & Training 3D CAD/CAM• Managed team of 10 providing rapid client support for time critical software• Provided best in class client support, training & implementation• Creation and maintenance of delivery platforms for training documentation• Implementation, maintenance & administration of HelpDesk systemIT Systems & Network Engineer• Aligned business processes with CRM in accordance with requirements definition• Installation & administration of Microsoft Windows Servers including Windows AD, Group Policies, DNS & DHCP• Administration of local area network and VPN remote access• Device configuration & deployment of routers, switches, laptops & desktops

Automation Technology Consultant 3D CAD/CAM• Leveraging 11+ years of CAD/CAM turnkey solution experience provided product consulting and management to over 250 Australian and overseas clients for specialised automation solutions • Developed and employed change management processes including time planning, risks and mitigations for large scale specialised projects ranging from $10k - $100k• Provided sales demonstrations to potential clients of functional specialized solutions• Engaged and empowered third party software vendors with understanding of specialized automation solutions• Conducted local & overseas workshops on the benefits of automated turnkey solutions & implementing process, resource & change management to ensure its successful progressionApplication Design & Development 3D CAD/CAM• Using Process Models & Use Cases, developed system requirements & documentation which included UML Data Flow Diagrams and Activity Diagrams• Engaged in specialised development specialised projects with over 20 clients ranging from $10k to $100k• Contributed to local and overseas workshops with lead developers and global resellers• Liaise directly with CAD/CAM developers on new features and improving existing• Development of Post Processors for various CAM application to drive 2.5D CNCsApplication Support & Training 3D CAD/CAM• Managed team of 10 providing rapid client support for time critical software• Provided best in class client support, training & implementation• Creation and maintenance of delivery platforms for training documentation• Implementation, maintenance & administration of HelpDesk systemIT Systems & Network Engineer• Aligned business processes with CRM in accordance with requirements definition• Installation & administration of Microsoft Windows Servers including Windows AD, Group Policies, DNS & DHCP• Administration of local area network and VPN remote access• Device configuration & deployment of routers, switches, laptops & desktops

• Supervise student use of computer lab• Troubleshoot problems experienced by students • Maintenance and administration of computer software & hardware

• Troubleshooting dial up modem issues• Troubleshooting ADSL connection issues• Assisting customers with bills, payments, mobiles, internet and general phone queries

• Data Analysis and Data ETL of 3rd party geocode databases using custom developed Python import/export parser to aggregate into a single Geocode SQL database• Design and development of Geocode SQL database including structure and tables• Design, development and documentation of all Real Estate Map Geocoding components• Developed web interface for entering user data into a Geocode database

• Website Administration, Design and Maintenance • Software & Network Administration and Maintenance • Configuration of Networks, PC's, printers, photocopiers, facsimiles• Administration of backups and managing consumables

Bachelor’S Degree, Honours Bachelor'S Of Computer Science And Technology Degree

Bachelor’S Degree, Computer Science And Technology

High School, Information Technology