Robert Claro Email & Phone Number

Rome, Latium, Italy

-Responsible for the applications, processes, and platforms that support IT and business functions. This includes configuring, installing, and maintaining software, as well as, preventing downtime, disaster recovery, deploying and integrating new technologies.-Support with deployment of ICT equipment (laptops/desktops/meeting rooms etc.) at HQ and Country Offices-Network (Wi-Fi/LAN) infrastructure revision, maintenance and update-End point update and patch management (HQ and Country Offices)-Investigate and diagnose incidents and researching solutions-Support on NAV application

Rome Area, Italy

· Deliver working WiFi networks in refugee camps in rural or remote areas· Conduct site assessment, go/no go decisions· Equipment installation· Configuration of networks for best performance· Ongoing maintenance and troubleshooting· Work with identified partners· Manage new and ongoing relationships with partners and translation of documents· Collaborate with the Refugee.Info content team to ensure strategy and activities are aligned· Use online tools and other modes of communication to consistently share information with other members of the team· Produce a monthly report for connectivity sites in area of operation· Travel to remote areas and difficult camp sites in Colombia, Greece, France and Italy

Rome Area, Italy

· Data backup and network maintenance· Technical Support, trouble-shooting and maintenance of IT hardware and software· Data protection and anti-virus· Data backup and network maintenance· Provision of training and assistance to staff using new software and hardware· Manage the school’s ICT equipment· Monitor and deploy IT consumables· Installation of VoIP phones and services· Editing of video and audio file for CD/DVD`s projects and exams· Use of Google Forms and other Google Apps for school surveys

Rome Area, Italy

· Clone personal computers and follow procedures to maintain best performance on the workstations and laptops· Perform backup of data· Participate in the IT Proficiency Training Program· Support for hardware and software problems· Provide inductions and briefings to new users· Client Network Configuration· Give IT support to guests, meetings and conferences· Preparation and release of equipment for service requests· Install/Configure client hardware/software· Perform printer maintenance duties· Keep accurate log of all Help Desk tickets· Assist users regarding Word, Outlook, PowerPoint, Excel, Office 365, Skype, GoToMeeting, Video Conferences, Adobe Professional, Anti-Viruses, Survey Monkey· Keeping desktops and laptops up to date· Proactive communication of issues and resolutions to users· Provide assistance for recording presentations during seminars· Assist the Helpdesk Coordinator in other administrative or technical related tasks as required

Rome Area, Italy

· Insert data into Excel for files to be archived· Update the WFP Procurement website· Submit and collect documents from the Protocol Office, including assisting clients in completing necessary documentation for visas and Identity Cards, etc· Update Calendar of Events in Outlook· Book and set up meeting rooms· Create various procurement documents in the Finance System (WINGS II), including Purchase Orders

Political Science And Government

Political Science (BA)

High School, Liceo Scientifico

Certified Meraki Network Operator (Cmno) Certificate

Oec101 Troubleshooting Windows 8 And Desktop Applications

How to assist user in a big company environment on Windows 8, Internet Explorer and MS Office 2013. Introduction to Windows Server 2008.

Microsoft Certification Exam On Networking Fundamentals 98-366

Network Infrastructures: Internet, intranet and extranet, LANs, WANs, Wireless networks and Network Security. Network Hardware: Understand.