• Implemented responsible data management project, ensuring compliance with regulations and enhancing data integrity.• Revised security assessment process, using risk based assessments improved security whilst reducing assessment time by 33%.• Maximized business value of Dynamics CRM through strategic engagement, increasing user adoption and efficiency.• Identified and resolved blockages in support delivery, leading to improved service delivery.

• Spearheaded the selection of optimal digital solutions for European countries, resulting in up to 50% cost savings in manual handling processes.• Conducted a comprehensive study on asset management using Agile methodology, leading to securing two new contracts.• Championed the adoption of PowerApps, establishing governance and nurturing a vibrant citizen development community with over 3,000 active applications.

• Led digital transformation strategy implementing a reliable low cost digital capture solution• Implemented risk-based strategic planning and security measures.• Built and led a high-performing support team implementing ITIL methodology.• Achieved Team of the Year award for minimising business disruption of domain migration project.• Developed a company wide intranet and migration from localised sharepont to Office 365.