Robert Clemmons, Aic-M Email & Phone Number

Scottsdale, Az, Us

White Plains, New York, Us

• Responsible for all aspects of claims management, service, advocacy, and administration across the network of MMA PCS-National offices.• Work to formulate and execute a client first vision, strategy, and operational design for Claims Advocacy.• Lead the team of Claims Advocacy professionals, field claim executives, and direct claims operations activities, including best practices, to achieve effective and efficient delivery of a superior client service experience.• Act as a subject matter expert leading the PCSN claims team to resolve complex issues with high-net-worth insurers, protecting the interests of our VIP and Family Office clients. • Contribute to client and COI communications, participate in client webinars and in coordination with MMC Public Relations, serve as the face of MMA PCS Claims Advocacy to external constituents.• Synchronize CAT event responses, resources for major claims, educational offerings, and capabilities across PCS regions.

New York, New York, Us

• Provide national claims oversight and team leadership, ensuring the consistent delivery of a high-quality work product and superior customer service for our high-net-worth clients.• Collaborate with claims leadership at some of the largest High-Net-Worth insurance carriers to deliver a concierge level claim experience for our clients.• Conduct coverage research and address complex claim issues to provide the maximum policy benefit for our high net worth clients.• Work with the Senior Vice President and other team members on various projects and presentations, including development of best practices and providing technical claim direction for our national teams of account executives & claims advocates.

New York, New York, Us

• Provide large loss and technical claims oversight for our High-Net-Worth (PCG) clients.• Communicate with our clients, their insurance carriers, lawyers, public adjusters, third party administrators, engineers, construction consultants, architects, contractors, accountants, producers, account executives and others to advocate on behalf of our clients.• Track severe weather systems and potential National Catastrophe events while developing preparedness and National Catastrophe messaging for both our PCG and Commercial clients.

Built and lead a team of over 200 adjusters, managers, and senior leaders to investigate and adjust Personal and Commercial Lines property claims for insurance companies throughout the United States and Canada. Insuring an efficient claims operations process with a focus on customer service and cycle time. Utilizing new and emerging technologies to improve both catastrophe response and non-catastrophe strategies, processes, and response initiatives in support of insurance company claims operations. Ensuring that both the highest quality standards and process efficiency is maintained. Additional Role: Commercial General Adjuster (CGA - Property)

Madison, Wi, Us

Selected by executive management at American Family to manage Catastrophe Site operations in their absence. Engaged as a Property claims examiner in the National Catastrophe Center and on many occasions as a catastrophe field adjuster. Additional Roles:Re-Inspector, & Trainer (Consultant)

Chicago, Illinois, Us

Engaged as a Property claims examiner in the National Catastrophe Center. Investigated and evaluated all types of property related structural, Automobile, and Heavy Equipment damages resulting from large scale natural disaster events. Assisted executive management in developing Best Practices and onboarding integration tools. (Consultant)

Bloomington, Illinois, Us

(Consultant)

New York, Ny, Us

(Consultant)

Northbrook, Il, Us

(Consultant)

Stevens Point, Wi, Us

Investigated, adjusted, and settled personal and commercial lines auto liability and bodily injury claims.