Robert Clifton

Robert Clifton Email and Phone Number

Business Leader and Manager @ The Home Depot
Birmingham, AL
Robert Clifton's Location
Birmingham, Alabama, United States, United States
Robert Clifton's Contact Details

Robert Clifton work email

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About Robert Clifton

Decisive, energetic business leader and change agent with successes growing both the top and bottom lines. Noteworthy strengths are: - the ability to quickly identify core issues and opportunities in complex situations. -developing practical, cost-efficient solutions and driving to successful outcomes despite challenging circumstances. - working with associates at all levels to build high performance teams.Specialties: - Deep domain knowledge of the life, annuity and health insurance industries coupled with hands-on experience managing operations, marketing and sales functions.- Demonstrated ability to improve service delivery while reducing expenses.- Developing and implementing successful operating and marketing strategies.- Implementing major changes such as mergers & acquisitions, business process outsourcing, restructuring, downsizing and global services delivery.- HIPAA and PCI DSS Compliance

Robert Clifton's Current Company Details
The Home Depot

The Home Depot

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Business Leader and Manager
Birmingham, AL
Website:
homedepot.com
Employees:
120627
Robert Clifton Work Experience Details
  • The Home Depot
    Business Leader And Manager
    The Home Depot
    Birmingham, Al
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  • Home Depot
    Appliance Specialist
    Home Depot Oct 2016 - Present
    Birmingham, Alabama, United States
    Provide excellent customer service by helping customers make decisions, researching and organizing product information, and resolving delivery issues.
  • Pharmacy Insurance Administrators
    Operations Director
    Pharmacy Insurance Administrators Jan 2012 - Dec 2015
    Rome, Georgia
    - Led multi-disciplinary efforts to rapidly bring a start-up business to market.- Built a call center from scratch, handling 6,000 calls per week 4 months after opening our doors.- Led efforts related to data security, PCI DSS, HIPAA and OSHA compliance.- Led efforts to assure successful pharmacy re-accreditation.
  • Dell Services
    Client Executive
    Dell Services Oct 2006 - Nov 2010
    - Managed the most complex deal to that date for the Dell Services insurance practice, involving five insurance companies and a national marketing organization. This effort included moving functions from California to Georgia, converting to the Dell system and moving processes offshore.- Built the foundation for a successful global services strategy for the Dell Services insurance practice. This included governance, transition processes, and metrics. Successfully moved over 200 positions in less than one year without laying off any performing employees.
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  • Blue Shield Of California
    Vice President And General Manager
    Blue Shield Of California Feb 2003 - Sep 2006
    Overall responsibility for an insurance operation with $130 million in annual revenue. Products included dental insurance, vision insurance, group life, stop loss, short term health.- Reorganized the unit from a product-focused organization to a market focused alignment.- Leveraged the new organizational structure to achieve significant improvements in market segmentation, service delivery and analytic capabilities.- Increased dental and vision membership by 20% over 2 years despite flat medical membership.-Exceeded operating income goal in 2004 and achieved record earnings in 2005.
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  • Conseco
    Vice President, Insurance Operations
    Conseco Jun 1998 - Feb 2002
    Responsible for a variety of functions during a period of constant change. Managed life underwriting, new business, and international service functions. Managed 120-260 people, and a $14 million budget. -Reduced average processing time from 29 to 22 calendar days. Service levels continued to improve in 2001 while outsourcing key functions to a third party administrator in India.-Increased calls answered in the New Business Call Center from just over 90% to 98%.-Reduced the average processing cost per application from over $120 to $95.-Built a strong underwriting and new business management team with sufficient bench strength to transfer three key managers to other departments and still improve performance.-Achieved significant improvements in IT productivity and reduced programming backlogs by leading business unit changes in prioritization and oversight processes.
  • Commonwealth Life
    Vice President Insurance Services For Providian
    Commonwealth Life Jun 1995 - Jun 1998
    Managed underwriting, call center, claims, and all service functions. Managed 120 people, and served 1.2 million policyholders; -Reduced staffing by 15% without having to terminate any performing individual-Implemented an automated underwriting system that approved 35% of applications.-Reduced the number of attending physician's statements by 33%.-Improved service levels during the year following acquisition by another company and the announcement that the operation would be shut down.
  • Peoples Security Life
    Vice President & Associate General Manager For Providian
    Peoples Security Life Mar 1993 - Jun 1995
    Responsible for all underwriting and service functions for a region, plus six sales agencies. Assumed responsibility for all service functions at Peoples Security in 1994. Managed 100-130 people and served 800,000 policyholders; -Successfully integrated over 20 field offices in 4 states as part of the Durham Life acquisition.-Improved premium growth at 5 of the 6 agencies reporting to me.-Reduced staff by 14% for all service functions while maintaining or improving service levels.
  • Capital Security Life
    Vice President, Senior Marketing Team For Providian
    Capital Security Life Nov 1990 - Mar 1993
    Shared accountability for top line growth for a 1,000 person marketing organization; -Met premium growth targets while forming a 1,000 person marketing organization out of a new acquisition and parts of two existing subsidiaries.-Led a program that resulted in same day death claims payments in agency offices.
  • Providian
    Health Portfolio Product Manager
    Providian Nov 1986 - Nov 1990
    -Reduced loss ratios for a large supplemental health insurance block from over 80% to approximately 60% while maintaining sales levels. -Managed the design and successful implementation of several health insurance products while refining product design and implementation processes to reduce time to market.-Developed and obtained senior management approval for Supplemental Health and Worksite Marketing strategies

Robert Clifton Skills

Bpo Restructuring Health Insurance Insurance Annuity Service Delivery Outsourcing Vendor Management Process Improvement Business Process Improvement Process Engineering Strategy Development Cross Functional Team Leadership Strategic Planning Change Management Mergers Budgeting Strategy Mergers And Acquisitions Management Start Ups Performance Management Operations Management Executive Management New Business Development Governance Call Centers Budgets Fixed Annuities Business Development Business Process Outsourcing

Robert Clifton Education Details

Frequently Asked Questions about Robert Clifton

What company does Robert Clifton work for?

Robert Clifton works for The Home Depot

What is Robert Clifton's role at the current company?

Robert Clifton's current role is Business Leader and Manager.

What is Robert Clifton's email address?

Robert Clifton's email address is rd****@****aol.com

What is Robert Clifton's direct phone number?

Robert Clifton's direct phone number is (415) 229*****

What schools did Robert Clifton attend?

Robert Clifton attended University Of Louisville.

What skills is Robert Clifton known for?

Robert Clifton has skills like Bpo, Restructuring, Health Insurance, Insurance, Annuity, Service Delivery, Outsourcing, Vendor Management, Process Improvement, Business Process Improvement, Process Engineering, Strategy Development.

Who are Robert Clifton's colleagues?

Robert Clifton's colleagues are Tammie Smith, Clyde Elder, Shamuel Valle, Christopher Kresback, Leslie Santana, Gaby Lemus, Malik Moton.

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