Robert Bishop Email & Phone Number

Baltimore, MD, US

Chestertown, Maryland, United States

Chestertown, Maryland, United States

Ensure that CSTS exemplifies the attitude and qualities of a highly successful client centered and focused customer service organization.Create an environment that is proactive and responsive to client requests, needs and issues.Create a collaborative, supportive and high performing CSTS team.Set clear, measurable and meaningful goals for improving.

Chestertown, MD

• Perform in and out of warranty hardware and software repairs to college ownedcomputers.
• Deploy new computers to faculty and staff, as well as scheduled upgrades on a 4-year cycle.
• Use a trouble ticket database to enter new tickets and update and review existingtickets to ensure that requests in the Tier 2 queue are completed in a timely andthorough manner.
• Provide setup and delivery of equipment requests by faculty, staff, and students foroffices or classroom… Show more
• Provide setup and delivery of equipment requests by faculty, staff, and students foroffices or classroom events.
• Provide training and logistical support to faculty and staff.

Crofton, Maryland

Design, install, program, and maintained customer and company integrated systemsincluding networks, lighting control, and distributed audio and videoConsulted customers on new features and upgrades from current systemsMaintained advanced certification levels for major products supported

Baltimore, Maryland Area

Oversaw technology sales department, trained staff and educated customers on all products offered from computers and tablets to cameras and gps devicesMotivated staff to maintain sales benchmarks.