Ensure that CSTS exemplifies the attitude and qualities of a highly successful client centered and focused customer service organization.Create an environment that is proactive and responsive to client requests, needs and issues.Create a collaborative, supportive and high performing CSTS team.Set clear, measurable and meaningful goals for improving faculty, students and staff satisfaction with LAT services. Link goals to specific metrics, create performance dashboard(s) and ensure… Show more Ensure that CSTS exemplifies the attitude and qualities of a highly successful client centered and focused customer service organization.Create an environment that is proactive and responsive to client requests, needs and issues.Create a collaborative, supportive and high performing CSTS team.Set clear, measurable and meaningful goals for improving faculty, students and staff satisfaction with LAT services. Link goals to specific metrics, create performance dashboard(s) and ensure the goals are met.Provide metrics that help LAT gain insight into overall customer satisfaction with CSTS services and programs. Ensure CSTS maintains an outstanding customer satisfaction rating across all services.Communicate and enforce staff adherence to LAT values.Keep the campus informed of upcoming changes and technology initiatives. Identify and ensure the use of tools that enhances the Client Support and Technical Services team’s ability to create positive client interactions and experiences.Served in an interim capacity from May through Present, full-time position to start July 1st Show less

•Perform in and out of warranty hardware and software repairs to college ownedcomputers.•Deploy new computers to faculty and staff, as well as scheduled upgrades on a 4-year cycle.•Use a trouble ticket database to enter new tickets and update and review existingtickets to ensure that requests in the Tier 2 queue are completed in a timely andthorough manner.•Provide setup and delivery of equipment requests by faculty, staff, and students foroffices or classroom… Show more •Perform in and out of warranty hardware and software repairs to college ownedcomputers.•Deploy new computers to faculty and staff, as well as scheduled upgrades on a 4-year cycle.•Use a trouble ticket database to enter new tickets and update and review existingtickets to ensure that requests in the Tier 2 queue are completed in a timely andthorough manner.•Provide setup and delivery of equipment requests by faculty, staff, and students foroffices or classroom events.•Provide training and logistical support to faculty and staff.•Provide support and equipment to Summer Conference groups.•Assist with maintaining an up-to-date IT inventory system.•Testing, maintenance, and repair of all installed media systems throughout thecampus. Examples include: control systems, sound reinforcement systems, and videoprojection.•Install and remove equipment as needed, such as projectors, mounts, projectionscreens and displays.•Make recommendations for new equipment and replacements in classrooms, labs,meeting rooms, auditoriums, theaters, and other areas as needed.•Work closely with colleagues to define needs and solutions to existing or new mediasystems installations, media production requests and projects.•Keep all hardware in good working condition, and notify of equipment failures.Facilitate repairs with external contractors when necessary.•Instruct faculty and students on the operation and usage of multimedia hardwareand software, technology classroom hardware and software, and be able to assistwith setups Show less

Design, install, program, and maintained customer and company integrated systemsincluding networks, lighting control, and distributed audio and videoConsulted customers on new features and upgrades from current systemsMaintained advanced certification levels for major products supported

Oversaw technology sales department, trained staff and educated customers on all products offered from computers and tablets to cameras and gps devicesMotivated staff to maintain sales benchmarks.