- Technical resource for all inbound and outbound interface escalations within the SAP Globalview platform.- Responsible for 15 Fortune 500 clients and 27 associates. - Liaison between second-tier interface support and Managed Services team. - Responsible for the completion of system-wide regression testing for targeted interfaces. - Enhanced existing business practices for better streamlined end-to-end resolution.

-Leads two teams of eight employees.-Manages 18 Fortune 500 clients.-Second tier escalation and resolution for over 20 client representatives.-SAP SME for process resolution and research. -General ledger, interface, and garnishment SME for global sector including Canada, USA, and Mexico.-Manages ticket volume and execution to comply with established SLAs. -Manages interdepartmental relationships between second tier technical support and Managed Services.

-Successfully manages four Fortune 500 clients’ payroll and issue resolution.-SME for SAP payroll, garnishment to SAP integration, inbound and outbound interfaces, and GL operation and balancing. -Manages biweekly production planning calls to review payroll completion and efficacy as well as ticket resolution and outstanding issues. -Responsible for quarter and year end processing and completion. Provide issue resolution of quarterly errors and out of balances. -Manage four associates through payroll process and ticket load.-Created weekly knowledge sessions for team of 15 for associate up scaling. We review ongoing tickets and specific topics regarding GL, G2, and data management and analysis. -Resource for three teams and regularly works with senior management on highly escalated clients. -Resource in implementation of new clients.

Manage payroll processing schedule and ensure deadlines are metExecute interfaces and run payroll processing activities.Reconcile payroll results and perform audit checks as per client agreements.Manage the client to ensure timely signoff on Payroll results.Validate and process outbound interfaces.Process ROE's.Perform quarterly balancing of Year End totals.Track payroll results against metrics.Retain appropriate audits to support SAS70 requirements.Audit work of other Team members.Conduct Year End balancing and filings.Issue Resolution - Change Management Activities:Manage client issues in GlobalView CRM system and work with client to ensure accurate documentation, classification and resolution of errors.Co-ordinate with internal departments to ensure timely resolution of outstanding issues.Provide consultative advice to clients on payroll changes.Document change impacts to existing processes.Monitor progress of the change request implementation timeline.Test and validate change results and obtain signoff from client.Work effectively across GlobalView and ADP business groups to resolve issues Client Relationship Activities:Effectively set, manage, and deliver on client expectations.Define and administer process that identifies, tracks, and manages SLA results for clients.Participate and/or lead Monthly Client Operations Meetings.

Specialized in tax and agency notice resolution by mediating between the client and federal, state, and local tax agencies.