Gained intimate, working knowledge of consumer home loan servicing division with positions in the insurance department, foreclosure department, and loss mitigation department.Handled daily calls from borrowers as part of a full time and backup call center team.Experienced mortgage closer from drawing docs through ordering the funding wire after conditions cleared.Completed daily, weekly, and monthly department reporting to upper management.

Earned working knowledge of MCH accounting systems.Awarded Portfolio Accountant of the Quarter within division for the first full quarter of employment.Met or exceeded personal timeliness and expectations for all reporting while assisting co-workers to exceed their client expectations.

Gained a working knowledge of OTC Derivative market inclusive of an introduction to Interest Rate, Credit Default and Total Return Swaps.Supported OTC trade confirmation analysts by reviewing and matching documentation within Markit Trade Processing (MTP) queue.Monitored electronic trade confirmation platforms - i.e., MarketWire& DTCC/DerivServ - for exceptions.Completed daily, weekly, and monthly management reporting.Maintained Service Level Agreements between IDDS and their OTC Derivative service provider, State Street IMS WestHandled client audit requests and other ad hoc 3rd party requests.