Robert Cole

Robert Cole Email and Phone Number

Business Strategy & Transformation | Sales Leadership | Operations Leadership | Business Development @ Fiserv
255 Fiserv Drive, Brookfield, Wisconsin 53045, us
Robert Cole's Location
New York City Metropolitan Area, United States, United States
Robert Cole's Contact Details

Robert Cole work email

Robert Cole personal email

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About Robert Cole

Sales Leader, catalyst, strategist, problem-solver. Strong sales professional skilled in Sales, Customer Relationship Management (CRM), Sales Operations, Strategic Partnerships, and Management.As a growth-focused and insightful executive, I have 25+ years of significant experience in developing and communicating the company's long-term vision, mission, and strategic goals.Being a forward-thinking and impactful leader, I have conducted a thorough analysis of market trends, competitive landscape, customer behavior, and industry developments to identify opportunities and threats. I am a strategic expert with a keen focus on designing and overseeing large-scale transformation initiatives that drive operational efficiencies, process improvements, and organizational effectiveness.I have utilized my analytical mindset for establishing key performance indicators (KPIs) and metrics to track the progress and impact of strategic initiatives. I strive to foster a culture of innovation by identifying and evaluating emerging technologies, business models, and market disruptions. A few of my career highlights include: • Amplified AT&T's franchise customer base from 28 to 111 and generated $2M+ in new annual revenue by managing lifecycle and sales support for 600K customer locations across the U.S.• Pioneered the growth of strategic services like omni-channel, data access and SD WAN, enhancing the customer experience for major clients, such as AFL-CIO, Hilton, McDonald's, and State Farm.• Managed financial operations for a portfolio of 500 company accounts with an average IT spend of $100M+, overseeing $13B annual revenue, and leading to a +4% growth in the $2B Franchise Base."[Innovation distinguishes between a leader and a follower.]" - Steve Jobs

Robert Cole's Current Company Details
Fiserv

Fiserv

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Business Strategy & Transformation | Sales Leadership | Operations Leadership | Business Development
255 Fiserv Drive, Brookfield, Wisconsin 53045, us
Website:
fiserv.com
Employees:
10
Robert Cole Work Experience Details
  • Fiserv
    Director
    Fiserv Sep 2023 - Present
    Milwaukee, Wisconsin, Us
    Driving overall results, performance and strategy of Fiserv's File Exchange Data Transmission Solution Suite. Support constant demand for business critical data solutions and transmissions for Fiserv's Digital Payment Solutions: providing solutions to the financial services industry including core banking operations, Federal Reserve Bank transactions, online banking and business to business solutions. Lead go to market strategy for File Exchange and financial core solutions, sales and efficiency for Fiserv and the financial services industry.
  • At&T
    Director Of Franchise Sales At&T Enterprise Solutions
    At&T Apr 2016 - Sep 2023
    Dallas, Tx, Us
    Pilot sales and lifecycle management for customers, enabling them to optimize their solutions while maintaining or reducing costs. Oversee a team of 20 members, focusing on penetrating 1/3 to 1/2 of the 600K customer accounts, facilitating rapid turnover in a transactional environment. Lead sales for AT&T's "Small of Large" Franchise locations, managing lifecycle support for 600K customer locations across the United States as part of a Fortune 500 Enterprise Account base.Highlights of accomplishments in this role include:• Amplified customer base from 28 to 111 through exemplary service and word-of-mouth marketing strategies.• Facilitated 1K-1.5K unique customer interactions per month, resolving issues across billing, account review, and sales.
  • At&T
    Director Of Sales
    At&T Jan 2014 - Apr 2016
    Dallas, Tx, Us
    Initiated an internal startup to support AT&T's pivot towards verticals, driving a new approach to sales. Led a team of five, including three Direct Report Market Development Managers, and two Operations Managers. Designed a unique, retail-specific offers structure for customers, enriching their understanding of potential solutions for their businesses. Pioneered significant growth in strategic services such as omnichannel and data access, increasing service diversity. Supported growth for digital menu boards for McDonald's, enhancing their in-store customer experience.Highlights of accomplishments in this role include:• Achieved Net Promoter Scores in the mid-to high-50s, a significantly high score compared to other business areas.• Orchestrated operations for accounts generating ~$2B annual base revenue.
  • At&T
    Director Financial Analysis At&T Signature Client Group
    At&T 2009 - 2013
    Dallas, Tx, Us
    Led quarterly in-depth reviews with corporate officers on region-specific customer trends and revenues, contributing to the identification of growth opportunities. Created an innovative commission plan structure during the economic downturn to reduce revenue decline rates and maintain employee compensation. Conceived the idea of the franchise model for AT&T during a consulting study, filling a business gap and laying the groundwork for future ventures. Orchestrated the successful transition from a regional role in Global to the U.S.-focused Signature Client Group, demonstrating adaptability and business acumen. Directed all sales operations activity for the U.S. Signature Client Group Sales Organization, driving sales strategy and support for high-end retail channels. Minimized negative revenue by engaging with teams to pursue every opportunity, leading to a sustainable revenue model.Highlights of accomplishments in this role include:• Administered financial operations for a portfolio of 500 company accounts with an average IT spend of $100M+, thereby enhancing the effectiveness of strategic decision-making.• Developed and implemented compensation plans worth $60M annually for 800-1000 employees.
  • At&T
    Director Financial Analysis (Frankfurt, Hong Kong, London, Sao Paolo, Singapore, Tokyo, Toronto)
    At&T 2003 - 2008
    Dallas, Tx, Us
    Led business planning and operations for all sales, strategy, and support for Non-US Sales teams, achieving high single-digit growth annually. Developed and executed complex financial modeling tools and programs to understand market trends and drive targeted sales activity. Oversaw quota setting, results review, and compensation management for new sales opportunities and revenue and production forecasting. Conducted periodic reviews to Executive Vice President, AT&T Business Sales, and President, COO AT&T.Highlights of accomplishments in this role include:• Directed a revenue growth of $3B+ across regions including Asia Pacific, Europe-Middle East and Africa, Canada-Latin America, and Japan.• Transformed AT&T from a decentralized independent regional organization to a centralized corporate unit with unified systems, tools, and processes.

Robert Cole Education Details

  • Cornell University
    Cornell University
    Executive Leadership
  • Regis University
    Regis University
    International Business And Finance
  • Shippensburg University Of Pennsylvania
    Shippensburg University Of Pennsylvania
    Communications; English

Frequently Asked Questions about Robert Cole

What company does Robert Cole work for?

Robert Cole works for Fiserv

What is Robert Cole's role at the current company?

Robert Cole's current role is Business Strategy & Transformation | Sales Leadership | Operations Leadership | Business Development.

What is Robert Cole's email address?

Robert Cole's email address is rc****@****att.com

What schools did Robert Cole attend?

Robert Cole attended Cornell University, Regis University, Shippensburg University Of Pennsylvania.

Who are Robert Cole's colleagues?

Robert Cole's colleagues are Harry Hayward, Ruchi Nijhon, Prema Vasudevan, David Perio, Marisol Moreira, Garima Singh, Vijay Rupas Konde.

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