Robert Connors Email and Phone Number

Technical Scope: End User Acceptance, Applications Deployment, Strategy, and System ImprovementsLead efforts to identify, develop, and deploy business processes to support the growing business needs in Veeva CRM. Additionally, define optimal processes and configure and customize the Veeva/Salesforce platform and related technologies/platformsKey Achievements:● Perform one-on-one meetings with Sales Reps in person and virtual to determine current use of system, identify improvements, and conduct specialized training in order to increase the adoption of CRM● Coordinate and manage roll-out of new Veeva CRM release features for Events and Lightning compatible UI changes● Lead Data Change Request (DCR) ‘white glove’ service for Sales Reps - personalized attention for users to assist and resolve issues with DCRs

Technical Scope: Applications Deployment, Strategy, Enhancement, and User AdoptionReporting to the Lead of Digital Innovation & Data Generation, Digital Healthcare Stakeholder Engagement, I provide guidance, execution, delivery, training, and communications of Veeva CRM for Medical teams. Seeking to proactively enhance processes to optimize and measure the value created by GMA. Stakeholder in the critical role in the advancement of an integrated Digital Medical Strategy (e.g., insights management, materials management,communications/awareness tools).Key Achievements:● Conceptualize scope, plan, design, execute, deploy CRM product development in medical efforts to streamline work and optimize insights management (structured targeting, collection, analysis, reports)● Development of integrated data and platforms related to/from CRM to streamline user experience, reduce manual burden, and bring value to medical teams● UAT, Storyboard building, training, socialization, communications, and improvements related to CRM (cross-functional teams and leadership)● Manage timelines and expectations from cross-functional teams and stakeholders● Concept, building, and management of governance structures for multiple data analytics and platforms● Translate technical details to business teams and business needs into technical requirements● Coordinate regular internal GMA meetings that are well planned, agenda driven, professionally facilitated, and tracked through formal notes and action items

Technical Scope: Veeva Enhancement, Configuration, and AdministrationAs Principal Systems Analyst - CRM Administrator for a pharmaceutical client, implement a new Salesforce org for Veeva CRM for European staff. Responsible for solution architect, design, and configurations of new applications, integrations, and creation of user and administration documentation●Technical Leader for implementation of new EU Veeva org for business●Created detailed business requirements for Medical and Commercial teams based upon User Stories collected via one-on-one meetings, as well as creation of Quality documents for related GxP components●Participated with MDM team to create data transfer process using Salesforce Platform Events, Boomi, and storage in Snowflake data warehouse●Created integration between Vault and CRM for approved documents and CLM contentConfigured Approved Email using multi-language support for 10 European countriesUsed CRM Multichannel Routing to send automated Approved Email receipts when consent is captured by field representativeConfigured Consent Capture in CRM using multichannel consent object for specific channelsDeveloped process to internalize sandboxes for business, eliminating the need to use managed services, saving the company thousands of dollars throughout the yearDrove business decision to create a process to manage Territory Hierarchy. Process setup to have a simplified way of naming territories for region and format for input into Veeva CRMProvided training to the NA support team on Zip-to-Territory alignment process. Included details on objects used in CRM, data load templates, and instructionsProvided guidance to the project team on account record integration with IQVIA. Resulted in modification of SOW to align with Veeva common practices. Established and shared with business users the change control process for CRM enhancementsCreated docs:Account Integration mapping and instructionsSFTP transfer business requirements

Technical Scope: Applications Deployment, Strategy, Enhancement, and User AdoptionFreelance consultant, providing analysis, project management, and development of Salesforce CRM solutions for a variety of businesses, including Southwest Airlines and Blue Rhino / Ferrel Gas.Key Achievements:● Creation of employee recognition system for large-scale business. Create a series of integrated Salesforce process flows to monitor gift purchase, inventory, notification, selection of gifts, and association to user and manager records.● Support and development for service delivery firm to track complicated customer purchase and delivery routing of propane gas. Provided day-to-day support, second tier service level support, mentor of consultants on the development team.

Technical Scope: Veeva Implementation, Administration and Configuration As CRM Administrator for a pharmaceutical client, provide enhancements to the Salesforce and Veeva system including developer code changes, and roll out of new functionality. Key Achievements:● Created custom interface for the Veeva Advanced Coaching Reports to provide easier user interface, including addition of custom fields, custom metadata, permission sets, process builder and visual flows● Create configuration workbooks to create and deploy change sets● Deploy Veeva Fixed Reports (VInsights) and MyInsights for online and iPad users● Provide enhancements to existing Approved Email functionality utilizing Multichannel Consent module● Enhanced the approval workflows for Vault, establishing distinct roles and Dynamic Access Control (DAC)

Technical Scope: Salesforce Business AnalystAs a business analyst with a US Government client, provided testing of developer code changes to ensure meets customer requirements. Provide CRM support including enhancements to the client Salesforce orgs.Key Achievements:● Deployed a public Salesforce Community for US Executive Office of the President● Received Security Clearance for work with Government agencies● Create and deploy change sets for clients from Dev, UAT, and Production

Veeva CRM Admin, Vault Promomats Admin, Process improvement, Visualforce page creation, SAP, SalesforceRecommend application enhancements while analyzing current systems and processes. Coordinate system upgrades and resolve requests for system support through application vendor collaboration. Develop extensive SFDC flows including Post to Chatter for notification of record ownership changes, status changes on account records, notifications of new mail activity, and the passing of data between parent and child records. Creation of Visualforce pages, apex, custom actions, and escalation rules for Case. Constructed Lightning component to open BI reporting based on account SAP Code while designing lightning pages for Case, Accounts, Task, and the CSR homepage. Spearhead the development of URI scheme to launch SAP user interface from SFDC. Offered daily administration support services for multiple global Salesforce organizations including data loading, extraction, cycle plan creation, territory hierarchy, and profile management. Key Achievements:● Developed a custom solution within Veeva integrating the approval process for mobile end users, identifying records on mobile devices that required approval and incorporating a process builder flow to update records.● Reduced cost to the company implementing successful roll-out of Salesforce Service Cloud for France Customer Service Team while wrapping up the legacy Seibel system● Created a custom Veeva medical events application to meet company’s needs while reducing the cost of outsourcing to a third party● Created complex Vault approval workflows for global approval processes, integration between Vault and CRM, and provided technical direction and training for Vault● Created Approved Email in Vault using Veeva BEE HTML editor● Created integrations between a single Vault and multiple CRM systems for 20 unique countries ● Headed project to import > 100,000 CLM records from acquired company into Mylan Promomats Vault

Custom Software DesignerApplication Developer and Technical Support for Mylan LabsResponsibilities include:• Sole Lotus Notes support person for international pharmaceutical corporation• Maintain and upgrade client based Lotus Notes applications for corporate wide use – US and International customers• Created Lotus Notes interface applications for generation and sending HTML mail• Technical contact for scope and requirements for application upgrades• Corporate liaison with third-party consultants for Lotus Notes retirement and conversion projects• Provided support for SQL Server based production database; created SQL scripts, batch loading of transitional data, created interface agents from Lotus Notes to SQL tables

Lotus Notes DeveloperLotus Notes Applications Developer for global Business Services and Crop Services units of the Bayer Corporation.Responsibilities include:• Create complex multi-user applications using Lotus programming languages along with HTML and JavaScript• Create applications that connect to remote systems (Oracle, DB2, and SAP) via ODBC, MS SQLServer, and TOAD• Complete application life cycle support - Create detailed project scope documents, User Acceptance Testing, Development, Production Implemenation, Application Retirement• Track project management to ensure dead-lines and costs are met• Sarbanes-Oxley (SOX) compliance in accordance with company guidelines

Lotus Notes DeveloperLotus Notes Applications Developer for global Business Services and Crop Services units of the Bayer Corporation.Responsibilities include:• Create complex multi-user applications using Lotus programming languages along with HTML and JavaScript• Create applications that connect to remote systems (Oracle, DB2, and SAP) via ODBC, MS SQLServer, and TOAD• Complete application life cycle support - Create detailed project scope documents, User Acceptance Testing, Development, Production Implemenation, Application Retirement• Track project management to ensure dead-lines and costs are met• Sarbanes-Oxley (SOX) compliance in accordance with company guidelines

Lead Lotus Notes Applications Developer for the global Fluoroproducts business unit of the DuPont Company.Responsibilities include:• Highly skilled in Lotusscript and Formula language to create complex client applications using mail routing, electronic signatures, and database security• Complete life-cycle management of applications• Responsible for meeting with clients to discuss and develop ideas for new applications• Write detailed requirements for scope of work based on client requests and receive approvals prior to development• Write, edit, test, and de-bug application code• Provide user documentation and training for new applications for individuals and large global work teams• Provide on-going support of completed projects• Use ODBC and SQL to retrieve information from relational databases for use in Notes reports• DuPont liaison to off-shore and contract developers• Ensured systems complied with Sarbanes-Oxley for data security Sole developer for more than 100 applications. Among the many systems developed are:Employee medical history tracking• Used to notify medical of employee absences, track missed work hours, automatically generated FMLA paperwork, and notify HR and supervision of excessive absences. Used to effectively reduce employee absences by > 30%.Product Specifications• Enter new product specifications, tracks modifications to existing entries. Smart decision workflow based on product type manages routing of specifications to multiple approvers. Completely eliminated paper management system.Product Sales and Forecasting• Allows off-site sales force to enter new sales items, price change requests, and use this information to generate detailed forecasting for next 18 months. Utilize import/export files with SAP for reporting.