Sales And Communications Manager
CurrentMain Duties:o Managing the customer database, ensuring all the necessary information is captured and entered correctly, in a data protection compliant manner.o Creating seating plans in line with fire and health and safety regulations. Building events on the Box Office system.o Day-to-day maintenance of office hardware and networked systems including printers, computers and Chip ‘n’ Pin pads.o Box Office HR Management including recruiting, training and managing staff, casual workers contracts, staff rotas and schedules.o Conducting annual appraisals, ensuring the continued professional development of staff.o Managing the re-location of the ticket office to satellite sales points and onsite festival locations.o Supporting the work of the development team, building strong relationships with key individuals.o Supporting the marketing team to create the festival brochure and using the box office system to target mailings effectively.o Daily financial reporting and sales reconciliation, as well as producing final accounts using Sage.o Ensuring PCI & Data protection policies and procedures remain in line with current legislation, including the EU General Data Protection Regulations (GDPR).Achievements:o Producing a customer services policy and implementing it across the entire organisation.o Creating a detailed set of procedure documentation, giving staff a flexible framework in which to achieve high levels of customer service.o Project managing the implementation of the Spektrix ticketing system, promoting collaborative ways of working.o Introducing a year-round revenue stream by implementing agent ticketing.o Developing strong relationships with tour companies and group bookers, capitalising on an important revenue stream for the festival.
