I provide individualized and tailored solutions to small businesses that are looking at growth opportunities and assist in the development of processes.

• Implement and manage benefits for 300+ employees over multiple entities• Recruit and retain all office, and support staff at a 80% retention rate• Advertise all open job postings across all job boards and social media accounts.• Assist in the transition of acquisitions and new employee onboarding for 110 employees.• Review and implement strategic planning for new State and Federal Laws• Work with the DOL and local State labor organizations to ensure compliance• Successfully run social media engagement campaigns for recruitment and retention for 160 positions• Create and launch recruitment campaigns for open positions in the organization• Completed 230 reports and requests by State and Federal agencies• Created and implemented 40 360 review form for employees• Worked along with management in determining best practices and next steps for employee management

• Developed and implemented tailored launch plans to the needs of 350 clients.• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities. • Facilitated the implementation of medical software by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch of 350 clients. • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments for 30 companies simultaneously• Kept 350 clients informed of every stage through written reports, meeting minutes, and other forms of communication.

• Developed and maintained successful work force of 160+ employees for fortune 500 client.• Reviewed and directed seasonal crucial level trainings for peak traffic times for 200+ employees.• Facilitated the implementation of personalized customer approach trainings for 200+ employees.• Fulfilled administrative duties, including: completing and filing paperwork, creating quarterly reports for clients, and directors, worked with the VP of operations on deliverables.• Kept 4 clients informed of every stage through written reports, meeting minutes, and other forms of communication.• Reviewed plans, contracts, and other documents to ensure accuracy, clarity, and quality.• Created and monitored 20 client specific KPI's• Created and implemented successful incentive programs for targeted KPI's for 200+ employees.

Worked with a team of 16+ customer service representatives to ensure that the best customer service was given to all clientele. In addition to managing reps personal and professional goals.

Worked in assisting customers with issues in relation to small parcels as well as, assisted in management of Medicare assisted medication distribution, and control.

provided construction and engineering support vital to the successful outcome of Army National Guard missions. As a member of the Guard Combat Engineer team, designed and built bridges, roadways, secure perimeters, and tactical firing systems, as well as detecting and safely neutralizing mines and other dangers.