Robert Conway

Robert Conway Email and Phone Number

Director of Service Operations at Rochester Software Associates | Experienced Executive Driving Results @ Rochester Software Associates
Robert Conway's Location
Fairport, New York, United States, United States
Robert Conway's Contact Details

Robert Conway personal email

n/a

Robert Conway phone numbers

About Robert Conway

I bring value every day to my employer through my skills in systems and process optimization, relationship building, technology, business strategy, and communications. Over the past 25 years I have repeatedly proven my ability to increase revenue, improve operational efficiency, optimize results, and achieve or surpass my performance goals. I have succeeded in a broad range of roles such as managing teams both large and small, managing strategic accounts, selling complex technology solutions, resolving customer and partner dissatisfaction issues, delivering sophisticated services and solutions, and launching new initiatives.My career has offered me great experience with a broad range of technologies, enabling me to be equally comfortable meeting with a Software Architect or a CTO. I have experience in a broad range of verticals, including computer hardware and software, publishing, software-as-a-service (SAAS), printing, insurance, medical, manufacturing, government, and education. My interpersonal style is collaborative and empowering. I help my staff to operate at their optimal levels, with high job satisfaction. My Top 3 Business Values: • Ethics and integrity are the foundation for every task and every decision.• Treat people as whole humans, not just as customers or partners or employees. • Sales is everyone's job. My Top 3 Favorite Things to Do at Work:• Win and retain customers • Resolve complex issues• Turn around under-performing teams

Robert Conway's Current Company Details
Rochester Software Associates

Rochester Software Associates

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Director of Service Operations at Rochester Software Associates | Experienced Executive Driving Results
Robert Conway Work Experience Details
  • Rochester Software Associates
    Director Of Service Operations
    Rochester Software Associates Aug 2009 - Present
    Rochester, Ny, Us
    I currently lead the Customer Service division. I manage the day-to-day activities of a team of 25+, including two line managers. Our mission is to ensure customer retention by providing world-class support and implementation services to our customers. We deliver highly complex enterprise software implementations which exceed our customers' expectations. In addition, I also lead the Training and Documentation divisions and lead them to ensure customer ROI through effective use of our solutions.
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  • Rochester Software Associates
    Director Of Professional Services
    Rochester Software Associates Mar 2007 - Aug 2015
    Rochester, Ny, Us
    I led the Professional Services division for eight years, with the mission to provide exceptional design and documentation of technology services and solutions for our customers. Under my management, we worked to ensure that sales opportunities were closed, that implementations went perfectly, and that customers were delighted with our solutions. I also led the Product Training and Documentation divisions during this same time-frame.
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  • The Jem Agency
    President
    The Jem Agency Jul 2006 - Mar 2007
    The Jem Agency provided management consulting services to startups and early-stage companies in the technology sector. I was the founder and principal consultant.
  • Bluetie, Inc.
    Director Of Product Development And Quality Assurance
    Bluetie, Inc. 2004 - 2006
    Rochester, Ny, Us
    Total responsibility for product strategy and software quality assurance at this leading provider of hosted email and collaboration solutions.
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  • Fujifilm Usa
    Program Manager - Walmart.Com And Sam'S Club.Com
    Fujifilm Usa 2002 - 2004
    Valhalla, New York, Us
    Responsible for the overall customer satisfaction of the division’s two largest customers. Managed all aspects of the Wal-Mart.com and Sam’s Club.com photo websites. Worked very closely with business stakeholders from WalMart, Sam’s Club, and Fuji Color Processing to ensure that these sophisticated Web applications were the most full-featured, reliable, and easy to use in the industry.
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  • Xelus
    Manager, Internet Communications
    Xelus 2000 - 2002
    Program and project management, vendor relations, product launches, marketing and branding, management of technical and creative staff. Server and site administration. Web analytics.
  • Compaq Computer Corporation
    Webmaster, Enterprise Division
    Compaq Computer Corporation 1997 - 2000
    Houston, Texas, Us
    Managed all aspects of online training for Compaq (HP) server division. Program management, vendor relations, management of technical and creative staff. Server and site administration.
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  • Element K
    Webmaster
    Element K 1996 - 1997
    Nashua, New Hampshire, Us
    Program management. Developed and launched the industry's first online learning system. Managed technical and creative staff.
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  • Element K
    Mgr. Custom Courseware Dev., Acquisition Editor, Business Analyst, Sr. Tech Writer, Technical Editor
    Element K 1990 - 1996
    Nashua, New Hampshire, Us
    Six years of proven results and promotions to positions of increasing responsibility.
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Robert Conway Skills

Professional Services Program Management Saas Enterprise Software Software Project Management Team Building Crm Leadership Solution Selling Management Integration Sales Engineering Business Intelligence Requirements Analysis Project Management Product Marketing Business Analysis Software As A Service Complex Sales Process Engineering Technical Demonstrations Process Optimization Cross Functional Team Leadership Customer Relationship Management Workflow Analysis

Robert Conway Education Details

  • Rochester Institute Of Technology
    Rochester Institute Of Technology
    Professional And Technical Communication
  • State University Of New York At Alfred
    State University Of New York At Alfred
    Business Administration

Frequently Asked Questions about Robert Conway

What company does Robert Conway work for?

Robert Conway works for Rochester Software Associates

What is Robert Conway's role at the current company?

Robert Conway's current role is Director of Service Operations at Rochester Software Associates | Experienced Executive Driving Results.

What is Robert Conway's email address?

Robert Conway's email address is ro****@****way.com

What is Robert Conway's direct phone number?

Robert Conway's direct phone number is (585)-262*****

What schools did Robert Conway attend?

Robert Conway attended Rochester Institute Of Technology, State University Of New York At Alfred.

What skills is Robert Conway known for?

Robert Conway has skills like Professional Services, Program Management, Saas, Enterprise Software, Software Project Management, Team Building, Crm, Leadership, Solution Selling, Management, Integration, Sales Engineering.

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