Robert Cook Email & Phone Number

Reading, United Kingdom

• As part of the Global Services Division, delivered major projects & programmes for a leading UC (VOSS CUCDM, Automate & CIS/Analytics “single pane of glass” provisioning and analytics tools) SaaS cloud-solutions (Azure) & on-prem supplier to direct international external clients alongside Cisco & Microsoft (as partners) in BSS/OSS high-pressure environments. • Worked in high-pressure customer-facing role delivering major high-value IT & Telecoms projects. Worked alongside internal & external IT tech development teams, IP tech telephony teams, account management & pre-sales teams. Ensured both off-the shelf & bespoke IT software development were scoped, managed & controlled, using waterfall & Agile SDLC methods. Projects involved development, implementations & data migrations. • UK clients include ATT, Block Solutions, BT, Cancom, Capita (Various Councils, including Angus, Birmingham City Council), CSC, Fujitsu, IBM, IDS-Indata, KCOM, Level3, Nasstar, NSC Global, Redcentric, Verizon, Virgin Media Business, Vodafone, and various NHS Trusts and Hospitals. International clients include BCX, Bucher & Suter, DB Schenker, du Telecom, HCL, ItalTel, Mannai, Ooredoo, Telecom Italia, Telefonica, US Department of State, Walmart, Wipro.• Programme & project management, account management/business development using in-house, third-party & client resources. Prime contractor for Soft-ex billing partner. • Multi-domain & workstream lifecycle project management (presales, account management, scoping, quotations, commercial agreements, statements of work, design, resource-sizing, budgeting, cost-control, project planning, RAID, development, delivery, stakeholder management, implementation, BSS changes/process improvements & customer handover). • Familiar with Salesforce CRM and Cisco architecture (CUCM, HCS, HUCS, UCCX, UCCE, SBC, PGW, Contact Centre & MS Teams implementations. Agile & DEVOPS development environment. • Led GDPR & Infosec steering group (DEVSECOPS approach).

Bracknell, United Kingdom

Delivering various top-priority, financially-critical, NPD (New Product Development) projects related to the integration of Thus. Products were Wholesale IPVPN and Wholesale DIA. Delivered cross-domain (IT, telecoms, networks, call centres, finance, marketing, Product Development) full-lifecycle gated projects. Interface between the business and delivery, using in-house resources and third-party suppliers such as Wipro and Salesforce,

Theale, United Kingdom

• Outsourced from Vodafone to EDS. Continued with NPD and IT Technical project management roles, working on the Vodafone account. Responsibilities became more IT-focussed. SME in Project Planning. • Revamped PMO Processes.

Newbury, England, United Kingdom

• Delivered many of Vodafone’s most successful strategic, tactical and commercial voice and data products, including Pay As You Go, Customer Tariffs, Handset Services, etc. as an NPD Project Manager, Product PM and Technical IT PM. Project sizes £100k - £10million.• End-to-end management of multi-million pound projects in ISO9000, PRINCE2, Six Sigma & CMMI gated process-driven environments. Managed project phases through start-up, feasibility, design, development, test, rollout, launch and closedown phases. Used requirements, analysis, planning, risk-management, resource, financial tracking and RAG reporting tools.• Liaised with Marketing and Product Development teams to develop viable programmes of work to enable efficient new product delivery. Built cross-domain project teams covering Requirements, Design, Analysis, Billing & Provisioning, Telecom Systems, Networks, BI and Web. Managed SDLC work.• Managed projects and the relationship between Vodafone’s international subsidiaries, major internal customers and the IT and Telecommunications development teams.• Developed expertise in mobile and fixed voice and data networks. Fully familiar with ETSI GSM standards.• Developed expertise in Telecoms Billing (retail and wholesale), Provisioning, Business Intelligence, Web, Customer Care, Retailer and SP systems and processes.• Ensured Vodafone Australia avoided daily fines of $10 million by delivering legally-compliant systems in short timescales by delivering MNP (Mobile Number Portability).• Implemented core IT and telecoms systems in Vodafone Albania’s and Vodafone Fiji's new start-ups to time and budget.• Managed 3rd parties (Amdocs, Accenture, PWC and IBM), including contractual and legal issues with Vodafone's international subsidiaries.• IT Project Management Process owner. Led the definition and development of gated project management, demand-management and NPD processes.• Lead IT PM for Y2K and Legal and Regulatory projects, including the DP Act.

Newbury, England, United Kingdom

• Interfaced between the business and the development teams defining business requirements and solutions. Wrote requirements & design documentation, such as BRS, TOP, HLD, SRS, FRS, LLD. As PM managed analysis and design teams as part of requirements, feasibility and design stages to ensure production of such documents.

London, United Kingdom

• Transformed the efficiency of the company by delivering a PC-LAN based accounting, ordering and sales system and replaced old manual system. Self-employed.• Analysed the business requirements of the company and developed appropriate business-focused IT solutions and working practices.• Developed hardware architecture and liased with third-party suppliers to project completion.

Eastcote, United Kingdom

• Project-managed requirements, design and implementation of accounting, ordering and sales system for John Swire/Cathay Pacific and Ford Motor and managed migration from old to new accounting systems at Draeger Medical.• Provided international and national customers with bespoke IT business solutions and systems.• Led migration of product portfolio from Wang to Unix.

Bangkok Metropolitan Area, Thailand

• Redeveloped Thai business to overtake Hong Kong as the region’s leading profit centre in the IBM mainframe and industrial data-entry systems markets.• Strategically and operationally, ran the Thailand operation, including staffing, policy and strategy.• Project Managed delivery of customer-focussed IT solutions for major global customers throughout S.E.Asia. • Handled commercial negotiations with clients' senior management, including cabinet-level deals with the Thai and Singapore Governments.

Harrow, United Kingdom

• Designed, built and delivered Ladbrokes’s first shop-planning and budgeting systems.• Analysed requirements, tailored and delivered new MPA financial accounting system.• Co-project-managed, analysed and implemented Ladbrokes’s new payroll and personnel functions.• Utilised Inforem structured methodologies to deliver bespoke IT solutions for internal customers.

London, United Kingdom

• Took charge of the IBM and DEC (Mainframe and PC) versions of this software house's products, maturing them for the market place.• Analysed customer (Ford, British Rail, Hi-Fi Markets) requirements, to create terms-of references, designs and specifications. • Modified standard financial applications and wrote bespoke applications for such customers. Tested and installed final solutions on client sites.

London, United Kingdom

• Analysed, developed and programmed IT solutions to allow analysis of Television Ratings & Statistics for BARB, Television Companies and advertisers.• Designed, wrote and implemented complex batch and on-line mainframe systems.

Holbeach, St Marks, Lincolnshire

• Supervised staff of 60 in large Marks & Spencer’s food factory. Later, acted as Quality Controller analysing Quality Control techniques and helping redevelop the Quality Control function within the business. • Designed system to keep track of stock and products as it travelled around the factory. Also worked on statistical and scientific systems in the company's microbiological & bacteriological laboratory.

Nottingham, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom

Bachelor Of Arts - Ba, Business Studies

Physical Sciences

Education record