Provided management and oversight to the Information Technology Division. Coordinated IT departments budget, organized and ensured budget compliancy with all purchases, and provided annual strategic goals. Oversaw all server, applications, and helpdesk operations. Coordinated all IT solutions, product upgrades, administration. Coordinate support training and administration for users and IT equipment, and recommended IT solutions for backups, disaster recovery, patch management and other network projects. Responsible for providing solutions for City Wide Continuity of Operations plan. Proactively manage IT equipment inventory and audits involving 30-plus server environment and wrote city computer usage policies and procedures for end users. Presented innovative IT projects to city commissioners, including backup and city-wide disaster recovery procedures, VPN/Firewall solutions and system management. Created effective flow charts for numerous processes and recommended network and software solutions for city departments. Implementation, Administration, and Support of City Learning Management System for training and career development of employees.  Implemented successful ERP solution Munis for utility billing, financials, asset management, work orders, purchasing and permitting. Implemented “Green” initiatives; which included Storage Area Network, “Blade” system to replace servers, and virtualization of all city servers with VMware Vsphere.

Collaborated in IT projects, including migrations, upgrades, and helpdesk. Migrated 120 workstations to Windows 2000 using SMS and Wininstall. Migrated 140 laptops to Windows XP using Ghost and Power Quest. * Participated in successful migrations of Liberty Mutual and CCI-Triad.

Provided technical support for 24-hour Web Hosting co-location Data Center. Collaborated in set-up, including management of an OC192, router or switch configurations and administration, IP assignment and bandwidth throttling, OS and hardware support, and customer support department. Maintained and administered Windows 2000 desktops, Cisco routers and switches, and monitored equipment, such as HVAC and UPS, keeping detailed records of HVACs. Supervised Helpdesk and collaborated in development of policies and procedures. Responsible for troubleshooting NT, Linux and SQL servers and network-related devices. Configured Cisco 12000 routers and assisted in Catalyst Switch installation and setup. * Contributed to technician training program development for Windows 2000 and Cisco.* Coordinated with customers on server and network installations for Windows and Linux environments.* Collaborated on process outline for backups and HVAC monitoring.

Provided support and experience resolving hardware- and software-related issues. Supported equipment included servers, desktops, Macs, network equipment such as Hubs, routers and NIC cards, and computer peripherals. * Significantly involved in high-end install projects, such as the Liberty Mutual Migration project; installing and configuring desktops, laptops, and printers for LAN use.