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Robert Cornelius Email & Phone Number

Technical Support Director | Customer Experience Management | Process Improvement | Technical Troubleshooting | Customer Communication
Location: Charlotte Metro, United States, United States 4 work roles 2 schools
1 work email found @velsol.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

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Role
Technical Support Director | Customer Experience Management | Process Improvement | Technical Troubleshooting | Customer Communication
Location
Charlotte Metro, United States, United States

Who is Robert Cornelius? Overview

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Robert Cornelius is listed as Technical Support Director | Customer Experience Management | Process Improvement | Technical Troubleshooting | Customer Communication based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at velsol.com and a matched LinkedIn profile for Robert Cornelius.

Robert Cornelius previously worked as Director, Support Desk Operations at Velocitor Solutions and Director Technical Support at Honeywell. Robert Cornelius holds Bachelor Of Science, Bachelor Of Science Business Management from University Of Phoenix.

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{first}@velsol.com
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Profile bio

About Robert Cornelius

Customer-focused support professional with 10+ years of experience delivering exceptional customer experiences, streamlining processes, and solving complex technical challenges to enhance service delivery. Specializes in developing knowledge bases and implementing critical software solutions to drive operational efficiency. Proven track record of fostering high-performing, cross-functional teams while consistently exceeding key performance metrics.Technical Support Manager | Customer Service Manager Email: robcornelius@outlook.comSkilled in leading collaborative support teams that deliver exceptional service to OEM hardware and SaaS customers while optimizing operational efficiency. Adept at leveraging tools and technologies to reduce cost per ticket while maintaining high customer satisfaction and adherence to service-level agreements. Proficient in change management and process improvement, with a focus on streamlining workflows, implementing strategic enhancements, and driving continuous improvement to elevate customer support outcomes.Committed to maximizing team performance by analyzing key metrics, identifying strengths and weaknesses, and developing targeted training and coaching initiatives. Excels at creating data-driven reports to inform strategic planning, minimize operational costs, and enhance customer experience. Dedicated to ensuring that technical support services differentiate an organization’s offerings in a competitive market by delivering value and customer satisfaction.CORE COMPETENCIES:• Customer Experience Management• Team Leadership & Management• Process Improvement• Technical Troubleshooting & Support• Cross-functional Collaboration• Key Performance Indicators (KPIs) & Metrics• Customer Communication & Escalation Management• Training & Development• Software & Tools ProficiencyACCOMPLISHMENTS:• Implemented transactional NPS improving from 60 to 80 rating since implementation.• Successfully transitioned IVR in less than 3 months.• Boosted transactional survey results from 75% to 96% by driving opportunities to improve customer experience and satisfaction rate by 21%.• Created Technical Support to Sales pipeline generating approximately $2M in first year.Contact me at 803-367-8759 with any leadership customer and technical support opportunities.

Listed skills include Wireless, Integration, Process Improvement, Hardware, and 36 others.

4 roles

Robert Cornelius work experience

A career timeline built from the work history available for this profile.

Director, Support Desk Operations

Velocitor Solutions

Charlotte, NC, US

  • Maintained SLA as customer base doubled.
  • Developed and deployed Bright Pattern Phone system to route clients to the proper agent.
  • Implemented Phone Based Customer Satisfaction Survey where customers starting rating for Support was 85% and has improved to 92%.
  • Implemented transactional NPS improving from 60 to 80 rating since implementation.
  • Implemented metrics for the call center to be able to hold agents accountable for their performance.
  • Created reporting for leadership team highlighting Key Performance Indicators as well as staffing cost.
Sep 2020 - Oct 2024

Director Technical Support

Honeywell

Charlotte, North Carolina, US

  • Integrated multiple companies support teams into one, quickly ensuring all processes were combined allowing 25% overall reduction in cost to serve.
  • Ensured all teams worked cross regionally and cross tier to guarantee all changes were implemented globally
  • Identified staffing and training needs building development plans as needed.
  • Identified and drove opportunities to simplify and improve customer experience. Drove customer satisfaction transnational survey results from 75% to 96% Positive.
  • Developed new and optimized existing processes for technical support that ensured alignment with the region and global business goals.
  • Strengthened the adaptation of Knowledge Centered Support processes improving customer self-service by 10% and reduced the time to train new team members by 50%.
Dec 2016 - Jul 2020

Americas Technical Support Manager

Honeywell

Charlotte, North Carolina, US

  • Provided oversight for the Americas Technical Support teams across 8 sites and 3 countries ensuring that the teams complied with the global direction of Technical Support.
  • Relocated Tier 1 support into centers of excellence in Mexico and Brazil, improving response times and elevating quality by providing improved coverage
  • Successfully integrated two acquired companies into Honeywell Support systems by implementing and successfully executing Change Management.
May 2014 - Nov 2016

Technical Support Site Lead

Honeywell

Charlotte, North Carolina, US

  • Provided onsite oversight of the technical support team ensuring teams complied with regional and global processes.
  • Successfully integrated newly acquired company into Honeywell by implementing and successfully executing Change Management.
Oct 2005 - May 2014
2 education records

Robert Cornelius education

Bachelor Of Science, Bachelor Of Science Business Management

University Of Phoenix

Education record

Ecpi University
FAQ

Frequently asked questions about Robert Cornelius

Quick answers generated from the profile data available on this page.

What is Robert Cornelius's role at their current company?

Robert Cornelius is listed as Technical Support Director | Customer Experience Management | Process Improvement | Technical Troubleshooting | Customer Communication.

What is Robert Cornelius's email address?

AeroLeads has found 1 work email signal at @velsol.com for Robert Cornelius.

Where is Robert Cornelius based?

Robert Cornelius is based in Charlotte Metro, United States, United States.

What companies has Robert Cornelius worked for?

Robert Cornelius has worked for Velocitor Solutions and Honeywell.

How can I contact Robert Cornelius?

You can use AeroLeads to view verified contact signals for Robert Cornelius, including work email, phone, and LinkedIn data when available.

What schools did Robert Cornelius attend?

Robert Cornelius holds Bachelor Of Science, Bachelor Of Science Business Management from University Of Phoenix.

What skills is Robert Cornelius known for?

Robert Cornelius is listed with skills including Wireless, Integration, Process Improvement, Hardware, Technical Support, Troubleshooting, Cross Functional Team Leadership, and Testing.

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