Robert Cornette Email & Phone Number

Remote

Remote

• Security Clearance - Public Trust
• Managing the MS 365 Team as Team Lead ensuring all members have clear instructions and understand the task.
• Identify projects with OPM leadership, work with OPM to scope projects and identify end goals, manage projects to completion with the MS 365 Team.
• Writing, reviewing and editing technical documentation for all projects including Standard operating procedures and training for end users.
• Advanced skills in troubleshooting, working with members of OPM to help resolve technical issues within the organization, communicating and documenting every change in the ticket system, and collaborating with OPM.

Charlotte, North Carolina, United States

• Contacting with Microsoft as a Support Engineer on the Skype/Teams Team. I help industry leaders with issues in the Teams environment.
• Responsible for supporting enterprise customers who are facing advanced technical issues within their Skype for Business and TEAMs applications
• Responsible for troubleshooting issues that can stem from Network, AD, configuration, and many more core areas that are tied into collaboration.
• Analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP and Unified Communications
• Advanced skills in troubleshooting, organization, communication, and collaboration
• Communicating with customers via email, phone and MS Teams support chat

Mint Hill, NC

My team and I are responsible for 360 networks in 6 countries. We maintain and update the computer software "ECS" as well as troubleshoot computer and network issues.

Concord, NC

I build and maintain new and used computers. Building websites from the ground up. Fix and repair system hardware and install software. Most of all I love what I do and helping people is just a bonus.Rebuilding PCs, Laptops, and prints for clients. Setting up WAN, LAN, and VAN networks with multiple OS and printers. Handled technical troubleshooting within.

Charlotte, North Carolina Area

Student Labs - Installing, configuring, and administering DHCP and DNS servers. Installing and configuring multiple operating systems while networked though a Server 2003 DHCP server. (OS includes Linux, Mac OS, and Windows XP). Using Cisco switch to network multiple servers and Window clients. Networking printers both wired and wireless. Installing and.

Charlotte, North Carolina Area

SQL, Report, and Web support for HP refresh of Bank of America locations. Administrator for their servers in Sweden with updates, server roles,and users. Day to day checked the servers for errors and monitored their performance. Made and configured reports, SQL statements, and web applications.

NOC level 1 tech was testing to go to level two. on track to be an NOC engineer within the next year.

Computer service for field crews. Using AutoCAD to draw map of surveys of physical property and construction sites. Continually updating and problem solving on both computers and maps.