Robert Corns Email & Phone Number

Canada

Calgary, Alberta, Canada

Greater Calgary Metropolitan Area

Coordinator for Loblaw freight as a service.Offering external vendors the option to utilize Loblaw rail containers to move their products. White glove service on-boarding and setting up vendors on the service.One point of contact for all concerns for external vendors query and providing prompt assistance in resolving as they arise. Booking pick up and delivery appointments arranging dray on both ends,tracking progress in transit for on time pick up and arrival and notification on any delays to customer.

Western Canada

- Supporting various teams in Western Canada and Ontario, acting as a go to for all questions surrounding Supply chain concerns.- Providing guidance on how product can be sourced in a timely manner while exceeding safety guidelines and maintain cost benefit. - Facilitating logistical issue conversation/resolution discussions.- Strategically and respectfully managed conflict amongst colleagues.- Administering high level leadership surrounding late inbound product and retriggering of orders to ensure availability of promotional items at retail.- Process improvements between planning and allocations to find the correct balance of product arriving as needed and 100% sell through. Liaise between Business Unit, Category team and Supply Chain to ensure that product is purchased and delivered to retail to support weekly promotions.- Project Management for large seasonal programs. Christmas, Easter, Halloween etc.

Calgary, Canada Area

- Effectively lead a team of customer service representatives working in the call center providing load delays, systematic error notifications to retail, warehouses and third-party carriers.- Provided retail sites with missing product investigations scheduling transfers and delivery once located.- Ownership of all return of product requests, initiated request, tracking movements and advising credit desk on issuance of credits.- Creation and implementation of all Supply Chain customer service operating procedures.- Lead the data analytics team for western Canada, duties included compiling on time arrival reports, tracking carrier compliance, generating daily outbound depart notes and load trackers for carriers.- Support of the business operations of 8 distribution facilities providing a one spot resource for all inquiries.- Assisted the senior management at all facilities in follow up with non-compliant carriers.- Creation of monthly schedules to ensure customer service needs fulfilled.- Experienced TMS (transport maintenance system) super user.

Calgary, Canada Area

- Provided support to users at all levels in the distribution center- Ensuring that all company physical IT assets are accounted for and kept in working order.- Leadership role in the decommissioning of the south Calgary distribution center.- Assisted in the development of Standard Operating Procedures for the IT department, along with quick reference sheets for end users on the floor.- Provided 24 hr. support for all system and facility based issues.- Ensuring that the RF system is on line and provided a quick response in the event an interruption occurred.- Subject matter expert in the warehouse management system, provided training to new management hired.

Calgary, Canada Area

- Oversaw the work being done daily to ensure all safety guidelines were being followed.- Setting up the day for the shipping department making sure all loads will be loaded on time and according to standard operating procedures.- Trained loaders on proper loading to avoid contamination or spoiling of product and decreasing damages.- Ensured freight was compliant with company policies and regulations referring to quality, temperature, and food safety. - Coached and lead individuals currently below the engineered standards to improve results on operational KPI’s. This was achieved through positive direction and quick coaching as well as disciplinary action if needed.- Part of the distribution center B- battle teams involving cube per load, load quality, attendance and surveys.- Daily inspection of warehouse to maintain compliance within regulatory setting and maintain a safe working environment for both myself and all other colleagues working in the building,- Training other operation specialists on shipping functions both from DC 1931 Calgary and the new building DC1934 in Regina.- Working with Union colleagues to reduce the distribution centers overall shrink and error rates at the same time improving the quality of pallet construction to reduce damages and store claims

Calgary, Canada Area

- Managed customer concerns involving all aspects of store operations.- Ensured that both the department I was in charge of and the store made the budget on a weekly basis.- Protected the company assets (Physical Inventory, Employees, and Location).- Occupational Health and Safety member.- Lead weekly coaching meetings with staff from my department to establish clear goals.- Cost management to ensure payroll aligned with the weekly guidelines set out by corporate office.- Performed yearly performance reviews as part of employee management and development.

Calgary, Canada Area

- Recruited all levels of sales and support staff for my store as well as other Foot Locker locations.- Implemented visual merchandising guidelines set out by head office in my location as well as other Foot Locker locations.- Lead weekly meetings with staff to communicate current sales performance along with providing support to attain higher levels of success.- Performed succession planning with three of my former assistant managers that were promoted into manager positions at other locations.- Assisted managers to complete financial audits.- Worked with the district trainer and district manager to investigate inventory shortages at all Alberta Locations.- Trained staff on product knowledge and on using proper communication to make a sale and a more customer friendly environment.

Certificate, Cclp

Certified Associate Of Project Management