Robert Cortese Email & Phone Number

Palo Alto, CA

Monterey California

Providing mission critical support for the US 106th Signal Brigade at the Presidio of MontereyPrimary VTC Facilitator. Providing full service support for VTC suite at POM. Helpdesk support. Fielding tickets via Remedy ticket system for a variety of issues at POM.STIG compliance. Deploy network resources following STIG guidelines and proceduresAwards: Award.

San Jose Ca

Retail POS and network support.Facilities build out* Consulted client on "best approach" to a variety of facility issues.* Worked with architects and the city on various plans and submissions* Project managed a small team of contractors to oversee renovations of the new site.* Met weekly with various city officials and departments to make sure our build.

Palo Alto

Growing mobile game company with Support 300+ computer clients, 600+ mobile device clients.Asset and deployment of equipment. Worked to increase throughput of these tasks. Created a PXE boot network imaging lab using a combination of OSX server Netboot services, and Linux based DRBL with clonezilla. Brought in bar code scanners to speed reading of serial.

Menlo Park

• Company makes a Board Portal product. Duties are to act as technical sales support, consulting fortune 500 clients on best rollout plans, install product onpremise for fortune 500 clients, and 3rd tier support. Web and.
• Reduced install time of product from 40 hours to 2 using Cobbler, PXE and kickstart
• Traveled extensively onsite to client installs around the country
• Improved overall product security by researching and applying server hardening methods to meet with STIG, CIS and PCI compliance.

San Jose California

I started this company after 2001, and over the years I've had a lot of clients (all non-w2 work) Below is a partial list of clients.2001>present - Law offices of Hae Young LeeAssist with tech support at trial. Ensure presentation machines and projectors are all working as needed. Ensure office network and applications are working in order.2012>present.

Sunnyvale, CA

Was part of the end of sales support team. Duties required extensive knowledge of routers and networks. While there I noticed we had one process in our reporting that took more time than it should, so I coded up something to reduce the time from 8 minutes to 2. Manager liked it enough where he pushed it out to all 20 support agents.

Santa Clara CA

• Large scale enterprise network for a b2b company. There were a variety of tasks delegated from a vantive trouble ticket system. Tasks encompassed everything from desktop issues (such as email, software, networking).
• In my role as lead it I would assist the junior level techs when they were stuck for an answer on a problem, explain the overall topology, and train new techs when they arrived.

Sunnyvale, CA

Medium sized B2b Company with offices in Sunnyvale and Colorado. Provided local support for desktop issues. Whenever there were issues with our IT services providers (Global Messaging for exchange, Iron Mountain for backup) I was the contact point between our desktop customers and services. Also create Active directory tree for users and files, with.

Fremont, CA

Medium sized VOIP hardware/software provider. Roles included standard desktop support, phone support (via punchdown 10/66 block) Marketing support for trade show exhibitions. PC troubleshooting and hardware swapping/imaging.

Sunnvale CA, Alameda CA, Thousand Oaks CA, Sacramento CA

Startup Company with telemedicine product. Designed / deployed network topology between 3 remote offices (Sacramento, Sunnyvale, Thousand Oaks) utilizing Redbox VPN routers over T1 lines. Roles included backup of Visual Source safe, support for pop3 email clients, and general desktop support. Would rotate/travel between offices on a weekly basis.

San Francisco Bay Area

IT administrator outsourcing company. Customers included Mothers Cookies in Oakland, Siliscape in Mountain View, Teledex in south San Jose. Duties included responding to customer service request. Installing and configuring network hardware (pre plug and play, windows era) Manually setting of IRQ/DMA and port for ISA bus hardware. Editing of.

Los Gatos, CA

“Ricochet Wireless Modem” was the product I would support. Assisted customers in troubleshooting issues related to a variety of issues. Most software at the time for remote data retrieval just used dial up (no tcp/ip) so we had to support Lotus Notes, MLS (multiple real estate) software. Would remote into modems to check connectivity, number of cell towers.