Robert Cortese Email & Phone Number

Palo Alto, Ca

Monterey California

Providing mission critical support for the US 106th Signal Brigade at the Presidio of MontereyPrimary VTC Facilitator. Providing full service support for VTC suite at POM. Helpdesk support. Fielding tickets via Remedy ticket system for a variety of issues at POM.STIG compliance. Deploy network resources following STIG guidelines and proceduresAwards: Award coin from 106th behavioral health for actions related to improving company morale.

San Jose Ca

Retail POS and network support.Facilities build out* Consulted client on "best approach" to a variety of facility issues.* Worked with architects and the city on various plans and submissions* Project managed a small team of contractors to oversee renovations of the new site.* Met weekly with various city officials and departments to make sure our build out was on task.IT Build out* Worked with Black Box cabling to install Cat5 for video surveillance* Sourced and installed door access system.* Sourced and installed ESXI for new point of sales server system.* Setup PFsense firewall on ESXI with Multi-wan failover (Comcast/Verizon)* Setup Google for Business, email, docs, etc.* Setup Windows Server 2012R2 ESXI VM and domain

Palo Alto

Growing mobile game company with Support 300+ computer clients, 600+ mobile device clients.Asset and deployment of equipment. Worked to increase throughput of these tasks. Created a PXE boot network imaging lab using a combination of OSX server Netboot services, and Linux based DRBL with clonezilla. Brought in bar code scanners to speed reading of serial numbers, and increase accuracy reducing inventory time by 2 hours per workday Used Apple Configurator to preload IOS devices with network settings and Meraki Lead for company move. 300 desktops and a server farm with limited downtime Used Solarwinds helpdesk for fielding tickets and tracking time

Menlo Park

Company makes a Board Portal product. Duties are to act as technical sales support, consulting fortune 500 clients on best rollout plans, install product onpremise for fortune 500 clients, and 3rd tier support. Web and Ipad clients interfacing with server system that consists of 5 JBOSS servers, 1 Windows Server, and apache web server all running within a VMware ESXI.• Reduced install time of product from 40 hours to 2 using Cobbler, PXE and kickstart• Traveled extensively onsite to client installs around the country• Improved overall product security by researching and applying server hardening methods to meet with STIG, CIS and PCI compliance.

San Jose California

I started this company after 2001, and over the years I've had a lot of clients (all non-w2 work) Below is a partial list of clients.2001>present - Law offices of Hae Young LeeAssist with tech support at trial. Ensure presentation machines and projectors are all working as needed. Ensure office network and applications are working in order.2012>present - GHR Inc. Retail medical supplier, wrought with employee theft/shortage, lack of IT direction, I installed a network and point of sales system. Within 2 months daily totals went from $400 a day to $4000.2012>June 2012 San Jose Councilmembers Ash Kalra, Rose Herrera, Kansen ChuAll 3 council members I reduced their walk times with the use of software that could solve the "traveling salesman problem" Council member Hererra needed a voip call center built. I built it using Twilio/Openvbx and refurbished PCs2004-2006 Rockaway Beach Financial company. Pacifica CA, Redding CA, Valejo CA, Newark CA, San Bruno CA. 5 office network. Created WAN Ipsec VPN, responsible for IT at all locations (spread around both sides of the bay) Complete support of all HP network printers/scanners. 2004- Law offices of Jamie Harmond. San Jose, CAInstalled linux based MCE server.2004- Wealthplan. San Jose,CAEmail and contact migration to exchange server.2001-2013 7 Bamboo karaoke Lounge, San Jose CAWorked with owners on a web marketing plan. Including internet video which was featured in the New York Times http://goo.gl/2Sg7DCollaborated with a team of 3 to create a unique, completely automated karaoke jukebox.

Sunnyvale, Ca

Was part of the end of sales support team. Duties required extensive knowledge of routers and networks. While there I noticed we had one process in our reporting that took more time than it should, so I coded up something to reduce the time from 8 minutes to 2. Manager liked it enough where he pushed it out to all 20 support agents.

Santa Clara Ca

Large scale enterprise network for a b2b company. There were a variety of tasks delegated from a vantive trouble ticket system. Tasks encompassed everything from desktop issues (such as email, software, networking) Phones (changing/deleting extensions from a Nortel system) and enterprise level support for the storage area network of HP fiberchannel servers. Daily backups and occasional restores for the development team, as well as CVS servers.• In my role as lead it I would assist the junior level techs when they were stuck for an answer on a problem, explain the overall topology, and train new techs when they arrived.

Sunnyvale, Ca

Medium sized B2b Company with offices in Sunnyvale and Colorado. Provided local support for desktop issues. Whenever there were issues with our IT services providers (Global Messaging for exchange, Iron Mountain for backup) I was the contact point between our desktop customers and services. Also create Active directory tree for users and files, with permissions delegated by office and RIS services for machine images.

Fremont, Ca

Medium sized VOIP hardware/software provider. Roles included standard desktop support, phone support (via punchdown 10/66 block) Marketing support for trade show exhibitions. PC troubleshooting and hardware swapping/imaging.

Sunnvale Ca, Alameda Ca, Thousand Oaks Ca, Sacramento Ca

Startup Company with telemedicine product. Designed / deployed network topology between 3 remote offices (Sacramento, Sunnyvale, Thousand Oaks) utilizing Redbox VPN routers over T1 lines. Roles included backup of Visual Source safe, support for pop3 email clients, and general desktop support. Would rotate/travel between offices on a weekly basis.

San Francisco Bay Area

IT administrator outsourcing company. Customers included Mothers Cookies in Oakland, Siliscape in Mountain View, Teledex in south San Jose. Duties included responding to customer service request. Installing and configuring network hardware (pre plug and play, windows era) Manually setting of IRQ/DMA and port for ISA bus hardware. Editing of config.sys/autoexec.bat to load NetWare drivers. Pulling cat5 cable and punching down to patch panels.

Los Gatos, Ca

“Ricochet Wireless Modem” was the product I would support. Assisted customers in troubleshooting issues related to a variety of issues. Most software at the time for remote data retrieval just used dial up (no tcp/ip) so we had to support Lotus Notes, MLS (multiple real estate) software. Would remote into modems to check connectivity, number of cell towers it could see. My dedication to solving issues resulted in a few positive letters to the CEO.