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Robert Costa is a Director of IT Operations at SeneGence International. Colleagues describe him as "I had the privilege of working closely with Robert during his time at SeneGence inc. and he is one of the best manger I had worked for. As an IT production support manager, Robert consistently demonstrated exceptional leadership and technical expertise. I was directly reporting to him and he was my go to guy whenever I need and he never hesitate to guide me or his team. With his leadership and guidance, our team not only supported production, we have done many mini projects and involved in cost cutting analysis. Robert's fosters a collaborative environment. They actively encourage knowledge sharing among team members, which has led to improved problem-solving and faster resolution times. Their open-door policy and willingness to listen make everyone feel valued and motivated. His energy and sense for humor is remarkable. Robert had played a pivotal role in system upgrade project. Their meticulous planning, attention to detail, and effective communication ensured a seamless transition. We completed the project ahead of schedule. From scripting to system administration, Robert is well-versed in a wide range of technologies. He has an uncanny ability to handle high-pressure situations. Whether it’s a critical system outage or a minor glitch, he tackled it head-on, ensured minimal impact on our operations. I am grateful for the opportunity to have worked alongside him and wholeheartedly recommend him for any leadership role in the field of technical project management."
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Director Of Digital OperationsSenegence International Mar 2023 - Jun 2024Foothill Ranch, Ca, Us• Oversaw IT operations and managed the development team for legacy E-Commerce sites.• Directed both system bug fixes and new development for all legacy systems, including development and QA sites.• Utilized SAFe methodologies for development purposes.• Maintained service level agreements for all priority 1, 2, and 3 incident tickets across all development teams.• KPI: Achieved 99.9% uptime for E-Commerce sites, reduced system bugs by 30% through effective management. -
Director Of It OperationsSenegence International Nov 2020 - Mar 2023Foothill Ranch, Ca, Us• Reported directly to the VP of IT Operations.• Managed all IT projects to completion and day-to-day IT operations.• Led the companywide move to Azure, collaborating with development teams on infrastructure needs.• Oversaw the migration of E-Commerce, Development, and QA sites to the Adobe Magento E-Commerce platform.• Managed third-party vendors and IT licensing, including evaluation, decision-making, purchasing, and renewals.• Transitioned the Exchange environment to a hybrid Office 365 implementation.• Simplified network infrastructure and moved to Cisco Meraki managed hardware.• Implemented Enterprise Security protocols using CrowdStrike, Imperva, and third-party penetration testing.• Managed countrywide (6 sites) and worldwide (4 sites) IT operations.• Reduced overall costs by 50% through application rationalization.• KPI: Reduced IT operational costs by 50%, increased project completion rate by 40%, improved incident response time by 25%.
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Manager Of It OperationsSenegence International Mar 2016 - Nov 2020Foothill Ranch, Ca, Us• Reported directly to the VP of IT Operations.• Managed day-to-day IT operations and implemented a companywide Helpdesk.• Facilitated the companywide move to Azure, including all E-Commerce sites and internal systems.• Designed, rolled out, and managed IT operations across six domestic and four international sites.• Managed MSP handling tiers 1 and 2 support and all third-party vendors.• Oversaw the migration to Dell Compellent Array and new hosts.• Transitioned the Exchange environment to a hybrid Office 365 implementation.• Managed and trained administrators on Office 365 usage.• Simplified network infrastructure and managed all IT operations hardware research and purchases.• KPI: Decreased IT support ticket resolution time by 30%, improved system reliability with a 99.8% uptime, reduced infrastructure costs by 20%.
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Network AdministratorSenegence International Aug 2011 - Mar 2016Foothill Ranch, Ca, Us• Mixed network using Windows Server 2000, 2003, 2008, 2012• VMWare 5.1 rollout with EqualLogic shared storage• 2 ESXi Host configuration• Configure VCenter with HA, DRS• Configure/Manage EqualLogic shared storage• Vmware5.1 and Hyper-v 2012 test environments setup for evaluation prior to submitting network upgrade• Management of Avaya phone system• WatchGuard Firebox Firewall and Barracuda Spam & Virus device• Exchange 2007, some Exchange 2013• IIS 7.0
Robert Costa Skills
Frequently Asked Questions about Robert Costa
What is Robert Costa's role at the current company?
Robert Costa's current role is Director of IT Operations at SeneGence International.
What is Robert Costa's email address?
Robert Costa's email address is rc****@****nce.com
What is Robert Costa's direct phone number?
Robert Costa's direct phone number is +194933*****
What skills is Robert Costa known for?
Robert Costa has skills like Os X, Hardware Architecture, Cards, Consulting, Windows Server, Ibm, Printing, Sccm, Adobe Acrobat, Citrix, Small Office, Cds.
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