Dealing with customers' account queries effectively.Taking payments and issuing refunds.Performing a daily diary chase to send to customers.Reconciling each payment and cross checking with our bank statement.Reconciling additional Payments from customers on a monthly basisLiaising with other teams and underwriters.Researching companies to find out liquidation details.Recovering Debt from cancelled policies & setting up payment plans.Dealing with customer complaints sending response letters and arranging compensation.Retaining current customers.Working within a team to complete weekly duties.Deal with referrals from all departments regarding accounts issues. Training new members of the team to full knowledge of the accounts functions.

Selling insurance for multiple schemes.Liasing with underwriters to negotiate prices.Completing new scheme tenders on strict deadlines.Researching customers and liasing with other departments.Helping other teams to complete additional work. Dealing with customer complaints