Robert Coventry Email & Phone Number

A successful dynamic leader with a range of skills and experience gained in the financial services sector. Proven leadership and management skills involving the management, development and motivation of individuals to achieve both their own objectives, those of the department and organisation. Able to work compliantly, accurately both within a team and on own initiative in a target/risk-driven environment. Possesses highly developed analytical and problem- solving ability coupled with negotiation and influencing capabilities. Demonstrates a strong commitment to improving business performance through effective communication skills. Corporate restructure within the group provides the opportunity to diversify and utilise these skills in an accountancy environment. Leadership – Instrumental in delivering strategic changes whereby a move from sales to service culture was. Set clear expectations through a collaborative and inclusive approach. Approach was endorsed and similar charters were set up across the site, with the business performance increasing to 2nd nationally within the retail business channel. Coaching & Development – Enthusiastic and engaging coaching experience ensuring colleagues are supported & accountable for their own performance. – I strive for exceptional performance that is a result of collaborative working with a focus on developing my team to ensure excellent customer interactions every time. Emotionally intelligent using my experience to support with the varying needs of my colleagues coaching.Communication – Aware of different learning styles. Adopting a fluid approach when communicating with stakeholders, colleagues and customers . Comprehensive understanding of colour theories utilising and implementing this during interactions to ensure more efficient communication achieved, reducing misunderstanding or repetition.

Listed skills include Customer Service Management, Risk Management/Cyber Security Awareness, Coaching And Personal Development, Sales Management, and 9 others.