Robert Cowles Email & Phone Number

Salt Lake City, UT, US

Lehi, Utah, US

Salt Lake City, UT, US

Salt Lake City, UT, US

• Analyzed, prioritized, and roadmapped technology needs for new products and initiatives
• Gathered requirements from end users and stakeholders to improve usability across multiple product offerings
• Tested and validated new functionality and products to ensure customer and user satisfaction
• Coordinated between key stakeholders and technology teams to move forward key initiatives
• Utilized a broad suite of technology to support and push forward initiatives

Cedar Rapids, Iowa, US

• Architected, roadmapped, and developed Salesforce user experience improvements
• Managed Salesforce instance including; automations, reporting, custom fields and objects etc.
• Trained sales team members on effective use of and best practices for Salesforce
• Built Salesforce reports and dashboards to more accurately measure team effectiveness and provide insight for upper management
• Automated sales process improving data quality and sales efficiency
• Performed competitive analysis giving greater insight to sales team

San Francisco, California, US

• Improved sales and Salesforce processes increasing agent productivity and improving the quality of sales performance data
• Built Salesforce reports and dashboards to more accurately measure team effectiveness and allow insight for upper management
• Assisted in the development of compensation and metrics plans

Lehi, Utah, US

• Developed and maintained a pipeline of potential and current clients through the sales and expansion cycle
• Mentored new Account Development Managers to improve prospecting and sales processes as well as multi-product adoption of new customers
• Established rapport with potential clients and pitched Podium’s multi-product platform
• Regularly met and exceeded monthly sales quotas

Provo, Utah, US

• Deescalated concerned customers and resolved customer service issues decreasing teamwide subscription cancelation rates by 50%
• Reduced paid break abuse through discipline and coaching by 43%, decreasing wait times for customers
• Monitored, assisted, and trained a team of 13 agents to increase sales and customer satisfaction
• Compiled weekly and monthly statistical analyses on the effectiveness of team members

Provo, Utah, US

• Monitored and coached 18 Korean speaking sales & technical support agents in customer service, sales and the Korean language
• Assessed the language abilities of potential employees and provided recommendations to hiring managers
• Developed new training materials for Korean speaking agents to improve communication with customers

Provo, Utah, US

• Assisted 35+ Korean distributors weekly to build their businesses
• Decreased cancelation rates by over 50%
• Built relationships with Korean and English speaking customers residing in the US and Canada
• Trained new agents on how to increase sales and in the usage of NuSkin systems and processes

Provo, Utah, US

• Collected, analyzed, and reported data on current recruitment strategies to decrease turnover and provide training for future recruitment specialists
• Evaluated video interviews daily to assess applicant’s compatibility with NuSkin
• Recruited skilled employees through effective use of social media and other forms of recruitment

Bachelor’S Degree, Korean Studies

Minor, Global Business And Literacy

Study Abroad, Korean Studies