Robert Craig Email & Phone Number

Bedford, Ma, Us

Powering the future

Minneapolis, Mn, Us

Company liquidated; customer contracts and intellectual property sold to competitor • Responsible for product direction and development execution of Beauty Salon industry Enterprise and Point-of-Sale (POS) software solutions used at over 4000 locations with $1B in transactions per year.• Led Software Development, Product Management, Product Operations, DevOps, and IT with globally disperse direct reports at all levels including Directors, Managers, and individual contributors. • Created and successfully executed on tactical and strategic roadmaps, leading the transformation to next generation platform and technologies.• Within first two months identified product opportunities resulting in a pivot to and successful release of Hair Salon booking web and mobile applications within 6 months. • Managed to an operating plan with a focus on investment optimization and continuous improvement, reducing department spend by $1M (annualized) • Cultivated a culture of customer engagement resulting in delivering customer-centric products and identifying product differentiating opportunities. • Initiated and collaborated with Sr leadership on cultural and operational change to overcome significant gaps in delivery, quality, transparency, communication, and documentation resulting in high team moral and successful execution on deliverables.

Bedford, Massachusetts, Us

• Responsible for product direction and development execution of software solutions and departmental practices for complex and dynamic mission critical environments • Successfully executed the initial release of a web application that serves as a core information logging system, adding $2M+ in revenue its first year.• Ideation and development of an Asset Management web application/data platform to penetrate a new market segment for OSI. • Effectively influenced executive leadership on investment into a User Interface/User Experience (UI/UX) team and design standards, focusing on Situational Awareness (SA) and Human Machine Interface (HMI) design.• Lead the formation of a new DevOps team, driving strategic improvements in Software Development systems and processes for continuous integration, provisioning, and monitoring.• Successfully advocated department adoption of agile mythologies and development processes, coaching peers, and taking a pragmatic approach to transitioning to Scrum.• Engaged directly with current and potential clients to define product innovation and roadmap

• Responsible for the product direction and development execution of KrollDiscovery’s CRM platform, having 1200+ users across multiple global regions, departments and service lines • Improved interaction with a diverse set of senior leadership stakeholders and subject matter experts by increasing direct engagement and by demonstrating ability to deliver • Transitioned the development methodology to Kanban, improving quality and release frequency from quarterly to weekly and significantly improving internal user experience; receiving an internal Net Promoter Score (NPS) of 90 (loyal enthusiasts)• Defined and executed on the strategy for the global use of Salesforce.com, including multiple CRM data migrations, language translations and new regional process functionality • Defined the strategy and successfully executed on an urgent and complex integration of multiple corporate CRM instances and related sales processes and CRM functionalities • Successfully executed on the strategy for CRM integration with the Enterprise Resource Planning (ERP) platform

• Responsible for the product direction and development execution of KrollDiscovery’s legacy data warehouse, and the transition to a new data warehouse utilizing the Hadoop technology stack• Scrum teams located in Eden Prairie, MN and Katowice, Poland• Transitioned development methodology to Scrum, improving quality and release frequency from semi-yearly to monthly, significantly improving internal user experience• Successfully influenced Executive sponsors for the approval of significant investment to improve business intelligence and reduce costs, estimated to be $1M+ savings • Effective interaction with Product Management, Client Services and Operations to ensure existing needs were met while executing on the new product strategy

• Responsible for the product direction and development execution of KrollDiscovery’s Platform as a Service (PaaS) to provide a framework that developers could build upon to develop or customize cloud-based applications • Scrum teams located in Eden Prairie, MN and Katowice, Poland• Public cloud based (AWS), service oriented architecture; Focus on automation and continuous integration, delivery and deployment • Engaged technical leadership and Executive sponsors to find solutions to be built on the platform.

• Responsible for the product direction and development execution of KrollDiscovery’s Software as a Service (SaaS) document review platform, Ontrack® Inview™• Development teams located in Eden Prairie, MN and Katowice, Poland• Transitioned the development methodology from Waterfall to Scrum • Worked directly with the internal customers and support teams to identify needed enhancements and defect fixes

• Managed a recognized high performing Tier 3 Support team consisting of 35 reports in Eden Prairie, MN and in Katowice, Poland, that included Software Engineering Managers, Supervisors, Software Developers and QA personnel• Successfully delivered high quality, customized solutions to 1000’s of customers worldwide • Set and measured team goals related to quality, customer satisfaction and service agreements• Exceeded expected service level agreement criteria and customer satisfaction goals for the 14,000+ requests handled yearly

• Establish the formation of the Legal Technologies support team, growing it in size from 1 to a team of 10, delivering customized solutions for critical needs that were not being met with our standard offerings• Effectively handled an increase of a few hundred requests to 7,000+ requests yearly

• Technical leader and patent holder (US20030004922) in the area that became the largest and most profitable division of KrollDiscovery. • Developed a wide variety of software solutions for use in eDiscovery services including document de-duplication, document imaging and operational document processing • Mentored and coached junior developers

• Developed a wide variety of software tools for use in data recovery services including Hard Drive and Tape recoveries involving compression and encryption• Software Acquisition Lead - Month long stay in Berlin, Germany to assist in acquisition of a software suite of “Do it yourself” data recovery tools• Maintained and extended the core data recovery system architecture and design

Bs, Electrical Engineering

Ba, Physics