Robert Craig work email
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Robert Craig personal email
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I am a Senior technical leader with significant experience in change management and all aspects of the employee life cycle. I have built strong lasting relationships with the people I have had the opportunity to coach and mentor, focusing on aligning their wants and needs with the organization’s. I promote a positive culture of transparency and empowerment which has led to highly successful individuals and teams.I lead diverse Agile Product Management and Software Development teams that successfully deliver on complex projects with aggressive timelines. This includes developing new products and transitioning legacy systems with significant technical debt to modern technologies and new architectural designs, while managing risk and effectively supporting customers. I foster collaborative relationships among the leadership team and have influenced board members and private equity partners to invest in new technologies and corporate product integration strategies. CertificationsPatent Holder: 7,103,602 : System And Method For Data ManagementProfessional Scrum Product Owner (PSPO) CertifiedITIL - Foundation Certificate in IT Service Management CertifiedSkills: Talent Management, Organizational Transformation, Change Management, Team Leadership, Application Development, Product Development, Strategic Leadership, Tactical Leadership, Product Ownership, Product Management, Platform Management, Project Management, Customer Relationship Management, Enterprise Data Warehouse, Custom Solution Development, SaaS, PaaS
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Director Of Software DevelopmentAspen Technology Dec 2021 - PresentBedford, Ma, UsPowering the future -
Senior Director Of ItPropoint Solutions Nov 2020 - Sep 2021Minneapolis, Mn, UsCompany liquidated; customer contracts and intellectual property sold to competitor • Responsible for product direction and development execution of Beauty Salon industry Enterprise and Point-of-Sale (POS) software solutions used at over 4000 locations with $1B in transactions per year.• Led Software Development, Product Management, Product Operations, DevOps, and IT with globally disperse direct reports at all levels including Directors, Managers, and individual contributors. • Created and successfully executed on tactical and strategic roadmaps, leading the transformation to next generation platform and technologies.• Within first two months identified product opportunities resulting in a pivot to and successful release of Hair Salon booking web and mobile applications within 6 months. • Managed to an operating plan with a focus on investment optimization and continuous improvement, reducing department spend by $1M (annualized) • Cultivated a culture of customer engagement resulting in delivering customer-centric products and identifying product differentiating opportunities. • Initiated and collaborated with Sr leadership on cultural and operational change to overcome significant gaps in delivery, quality, transparency, communication, and documentation resulting in high team moral and successful execution on deliverables. -
Sr Software Development ManagerOpen Systems International Mar 2018 - Nov 2020Bedford, Massachusetts, Us• Responsible for product direction and development execution of software solutions and departmental practices for complex and dynamic mission critical environments • Successfully executed the initial release of a web application that serves as a core information logging system, adding $2M+ in revenue its first year.• Ideation and development of an Asset Management web application/data platform to penetrate a new market segment for OSI. • Effectively influenced executive leadership on investment into a User Interface/User Experience (UI/UX) team and design standards, focusing on Situational Awareness (SA) and Human Machine Interface (HMI) design.• Lead the formation of a new DevOps team, driving strategic improvements in Software Development systems and processes for continuous integration, provisioning, and monitoring.• Successfully advocated department adoption of agile mythologies and development processes, coaching peers, and taking a pragmatic approach to transitioning to Scrum.• Engaged directly with current and potential clients to define product innovation and roadmap -
Software Engineering Manager And Product Owner, Crm PlatformKrolldiscovery Jun 2016 - May 2017• Responsible for the product direction and development execution of KrollDiscovery’s CRM platform, having 1200+ users across multiple global regions, departments and service lines • Improved interaction with a diverse set of senior leadership stakeholders and subject matter experts by increasing direct engagement and by demonstrating ability to deliver • Transitioned the development methodology to Kanban, improving quality and release frequency from quarterly to weekly and significantly improving internal user experience; receiving an internal Net Promoter Score (NPS) of 90 (loyal enthusiasts)• Defined and executed on the strategy for the global use of Salesforce.com, including multiple CRM data migrations, language translations and new regional process functionality • Defined the strategy and successfully executed on an urgent and complex integration of multiple corporate CRM instances and related sales processes and CRM functionalities • Successfully executed on the strategy for CRM integration with the Enterprise Resource Planning (ERP) platform
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Software Engineering Manager And Product Owner, Enterprise Data WarehouseKrolldiscovery Apr 2014 - Jun 2016• Responsible for the product direction and development execution of KrollDiscovery’s legacy data warehouse, and the transition to a new data warehouse utilizing the Hadoop technology stack• Scrum teams located in Eden Prairie, MN and Katowice, Poland• Transitioned development methodology to Scrum, improving quality and release frequency from semi-yearly to monthly, significantly improving internal user experience• Successfully influenced Executive sponsors for the approval of significant investment to improve business intelligence and reduce costs, estimated to be $1M+ savings • Effective interaction with Product Management, Client Services and Operations to ensure existing needs were met while executing on the new product strategy
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Software Engineering Manager And Product Owner, Platform Engineering TechnologiesKrolldiscovery Dec 2013 - Apr 2014• Responsible for the product direction and development execution of KrollDiscovery’s Platform as a Service (PaaS) to provide a framework that developers could build upon to develop or customize cloud-based applications • Scrum teams located in Eden Prairie, MN and Katowice, Poland• Public cloud based (AWS), service oriented architecture; Focus on automation and continuous integration, delivery and deployment • Engaged technical leadership and Executive sponsors to find solutions to be built on the platform.
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Software Engineering Manager And Product Owner, Ontrack® Inview™Krolldiscovery Jun 2013 - Dec 2013• Responsible for the product direction and development execution of KrollDiscovery’s Software as a Service (SaaS) document review platform, Ontrack® Inview™• Development teams located in Eden Prairie, MN and Katowice, Poland• Transitioned the development methodology from Waterfall to Scrum • Worked directly with the internal customers and support teams to identify needed enhancements and defect fixes
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Software Engineering Manager - Custom Development GroupKrolldiscovery Oct 2006 - Jun 2013• Managed a recognized high performing Tier 3 Support team consisting of 35 reports in Eden Prairie, MN and in Katowice, Poland, that included Software Engineering Managers, Supervisors, Software Developers and QA personnel• Successfully delivered high quality, customized solutions to 1000’s of customers worldwide • Set and measured team goals related to quality, customer satisfaction and service agreements• Exceeded expected service level agreement criteria and customer satisfaction goals for the 14,000+ requests handled yearly
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Software Engineering SupervisorKrolldiscovery Oct 2004 - Oct 2006• Establish the formation of the Legal Technologies support team, growing it in size from 1 to a team of 10, delivering customized solutions for critical needs that were not being met with our standard offerings• Effectively handled an increase of a few hundred requests to 7,000+ requests yearly
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Senior Software EngineerKrolldiscovery Oct 2002 - Oct 2004• Technical leader and patent holder (US20030004922) in the area that became the largest and most profitable division of KrollDiscovery. • Developed a wide variety of software solutions for use in eDiscovery services including document de-duplication, document imaging and operational document processing • Mentored and coached junior developers
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Software EngineerKrolldiscovery Mar 1996 - Oct 2002• Developed a wide variety of software tools for use in data recovery services including Hard Drive and Tape recoveries involving compression and encryption• Software Acquisition Lead - Month long stay in Berlin, Germany to assist in acquisition of a software suite of “Do it yourself” data recovery tools• Maintained and extended the core data recovery system architecture and design
Robert Craig Skills
Robert Craig Education Details
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St. Cloud State UniversityElectrical Engineering -
Hamline UniversityPhysics
Frequently Asked Questions about Robert Craig
What company does Robert Craig work for?
Robert Craig works for Aspen Technology
What is Robert Craig's role at the current company?
Robert Craig's current role is Leadership at Aspentech.
What is Robert Craig's email address?
Robert Craig's email address is po****@****ail.com
What schools did Robert Craig attend?
Robert Craig attended St. Cloud State University, Hamline University.
What skills is Robert Craig known for?
Robert Craig has skills like Software Engineering, Agile Methodologies, Scrum, Requirements Analysis, Sql, Application Support, Project Management, Line Management, Salesforce.com, Enterprise Software, Data Warehousing, Software Documentation.
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