- Administer user accounts including creation, modification, and deletion of user profiles on centralized directory services- Monitor server infrastructure through remote monitoring and alerting software to ensure optimal performance and proactively address issues - Troubleshoot and resolve technical problems across various operating systems, applications, and network devices- Deploy and configure new servers, workstations, networking equipment, and other hardware to support business needs- Plan and perform routine maintenance including operating system and software patches, updates, and upgrades- Maintain a clean and organized server room environment including temperature/humidity control and air filtration systems- Manage cloud-based systems and services including security, backups, patching, and resource optimization- Develop automated reporting solutions to track infrastructure usage, performance metrics, and security events - Automate routine administrative tasks through scripting and configuration management to improve efficiency- Collaborate with internal teams on technology projects from design to implementation to enhance systems and processes- Oversaw and orchestrated new Information Security practices including Multi-factor Authentication rollouts, Risk Management Framework rollouts, and Event Monitoring & Response.

Managed core infrastructure environments including deployment, configuration, and maintenance of servers, databases, applications, and network services. Implemented standardized installation and configuration procedures according to ITIL best practices.Designed and maintained comprehensive system documentation ensuring consistency and optimizing supportability. Monitored all systems, software, backups, and logs to ensure optimal performance, security, and regulatory compliance.Spearheaded continual process improvement through research of emerging technologies and automation opportunities. Optimized infrastructure resources and reduced costs through virtualization and automation initiatives.Provided tier 2 and tier 3 technical support, incident, and problem management. Communicated status and resolutions to stakeholders. Performed scheduled backups, disaster recovery tests, and infrastructure upgrades/patches.Configured additional systems as required to support new projects and growth initiatives. Maintained comprehensive change and configuration management practices.Collaborated closely with colleagues to resolve complex issues, minimize downtime, and ensure world-class customer satisfaction. Participated in an on-call rotation for critical after-hours support.

Provided tier 1, 2, and 3 technical support, resolving a wide variety of user issues efficiently and ensuring business continuityStreamlined technical processes across all departments to improve productivity and drive the adoption of new technologiesManaged comprehensive security program, performing risk assessments and deploying firewalls, antivirus software, and access controls to protect sensitive data and systemsSourced, evaluated, and procured new hardware, software, and support services from leading vendors within budget to support strategic business initiativesCollaborated with external IT consultants and managed vendor relationships to successfully deliver large-scale projects on time and under budgetDirected all IT projects from planning through deployment, overseeing teams and ensuring proper change management for initiatives impacting the entire organizationMigrated users from on-premise Exchange to cloud-based Microsoft Office 365, improving collaboration and mobilityDeveloped automated workflows using Power Automate to streamline financial reporting processes, reducing manual tasks by 50%Led full technology refresh project, deploying over 100 new computers running Windows 10 to provide a modern workforce computing environmentUpgraded critical network security through the deployment of next-generation firewalls, maintaining compliance as older systems reached the end of supportImplemented IP video surveillance using Avigilon to enhance physical security across 2 office locationsStandardized on Jira Service Management for centralized logging, tracking, and resolution of all user support requestsRolled out Microsoft Teams for unified communication and collaboration, driving adoption through a comprehensive training program