- Used contemporary technologies and approaches to design, develop, test, and deliver solutions across the IBM technology platform. Ensured all features added user value and achieved the desired client impact by applying a customer centric approach. Understood complex, large-scale, multi-region solutions utilizing multiple independent life cycle microservices.- Comprehended the nuances of different cloud technologies and the implications for design as well as the relationship among multiple technologies / architectures and the overall solutions. - Contributed to a new customer sale and two additional engagements solving larger problems by addressing a client dissatisfied with past IBM software through collaborating with other team technology engineers to develop a demonstration on usage of the prior software, new products to solve the current issue, and methods to streamline other client processes.

- Coach, develop and support team of six, through recruiting and hiring, scheduling, training anddelegating work assignments- Conduct monthly staff performance evaluations to establish career progression plans for key staffretention and reduction of staff turnover- Build, maintain and grow relationships with key customers, contributing to the long-term strength of the business and brand- Execute national promotions and develop local promotions ensuring successful execution toeffectively counter local competition- Analyze and interpret market trends affecting sales goals- Regularly complete internal and external purchase orders to maintain inventory levels- Assure prompt payment and reconciliation of vendor invoices

- Trained staff and conducted monthly safety meetings to promote staff development, while ensuringemployees maintained a technical knowledge of the products and materials used in the store- Conducted sales calls and resolved customer complaints- Established quality service by enforcing company brand standards with the staff- Assigned tasks to employees and oversaw their completion- Resolved pricing and order discrepancies

- Provided excellent customer service sharing in-depth product knowledge- Managed and organized warehouse utilizing material handling equipment