Being The President/CEO of Telecom Harmony I am responsible for Generating Revenue/sales and managing projects and rollouts of products to our clients. I have closed every deal and sale for the company since its start and supported every client. We have grown 100% every year since 2020 and expect to triple sales this year in 2022. My goal is to hire 10 fulltime technicians and 5 sales representatives this year.

Perform advanced troubleshooting of VoIP related issues in the configuration or operation of the customer networks, Linux servers, and functional configuration of our CoreNexa software.Quickly discover the essence of a problem reported through customer support tickets (Salesforce) and manage them to completion, interacting with co-workers, customers, and vendors as necessary and as dictated by our service-agreements.Provide technical support for all telephony elements comprising the VOIP platform. Provide troubleshooting and bug reports for CoreNexa software, a SaaS Solution LAMP based package created by CoreDial for managing VoIP telephony systems.Interface with Provisioning Department on implementation details for customer deployments and handle challenges during customer installations.Participate in an emergency customer and technical support 24/7 on-call rotation.

Troubleshoot and resolve issues with BTS cell site equipment.Experienced in AC/DC power systems, installation methodology, labeling, Cisco/Juniper Cell Site. responsible for conducting Site Surveys, Installation/Commissioning/Integration and troubleshooting of 3G/LTE 700, 800, 1900, 2500 MHz and/or AWS within a base station (BTS) and performing required Site Acceptance Testing procedures.Nokia Certified on Air scale 5G installation and integration. Required to Run -48 and +24-volt power to equipment and terminating and groundingResponsible for inventory audits and training of newly hired employees.

Was responsible for designing and overseeing the installation of telecommunications equipment and facilities, such as complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.• Ensure customer service excellence for residential and commercial customers.• Trouble shooting and fixing any problem the customer had and educating them on new products and services.• Handled VIP customers which are typically high profile clients and every CEO and president of any company affiliated with Comcast• Other responsibilities were wall fishing, running data and cable lines, climbing ladders and roofs,cat5 punch down and trouble shooting PBX systems and racks and router installation.• Maintaining company vehicle and inventory of company equipment! As well as keeping productivity at a high and repeat trouble calls at a low.