Robert D. Email & Phone Number

Port Jefferson Station, Ny, Us

New York, Ny, Us

New York City Metropolitan Area

• Establish and maintain relationships with key accounts and retailers• Curate trendy and up to date assortments• New account acquisitionsMajesty Brands is an innovative manufacturer of socks, hosiery, sleepwear, Intimates, active apparel, Cold weather Accesories & Slippers - addressing all product ranges and retail channels. Majesty is a proud licensee of major brands such as Jessica Simpson, Tahari, Nicole Miller, Starter, Danskin, Daisy Fuenetes ,Isotoner, Born, boc and many more. Partnering with top retailers and global brands, Majesty has established itself as a break-out industry leader for both private label and licensed needs. Capitalizing on its creative design solutions and expert sourcing, Majesty Brands is able to offer the highest quality products at competitive prices; true to the Majesty mission: deliver quality, innovation and value. . www.majestybrands.com for more information.

New York City Metropolitan Area

Interface daily via phone, email and face-to-face with key business clientele both domestic and international, as well as, internally with upper management, sales, brand management, planning/purchasing, marketing and the local and foreign distribution centers for a multi-million dollar licensee of multiple fashion brands for wrist watches, designing, manufacturing, distributing and selling internationally in over 30 countries in order to achieve a company wide effort of ensuring that all orders and client satisfaction needs are fulfilled efficiently and in a timely manner in accordance of set SOP’s while utilizing systems and applications as an asset to meet all expectations both internally and externally and to support the enhancement of customer service and business relations• Responsible for, but not limited to:o Account management and maintaining existing relations for e-commerce accounts such as Amazon, Walmart, Macys, Saks, QVC and Bluestem, as well as, catalog programs and specialty retail business in The United States o New client acquisitions for e-commerce, catalog programs and specialty retail business in The United States o Inside sales support for major retail and off-price business such as Costco, Macys, Dillards, Von Maur, Nordstrom, Nordstrom Rack /Hautelook, Burlington, Ross and TJ Maxx/Marshallso Inside sales support for international distribution business to the Canadian, Mexican, Latin and South American marketso Meeting daily, weekly, monthly, quarterly and yearly sales tasks and budget targets o New product presentation and assortment creationo Developed key sales strategieso Product planningo Manage a team of 7 employees responsible for product set up, order entry (manual and EDI), order management, accounts receivable, customer service and repairs, logistics and IT

New York City Metropolitan Area

• Responsible for, but not limited to:o Inside sales support for international distribution business to the Asian, Middle Eastern, European, Latin, North and South American marketso Account manager for all existing specialty retail and catalog program business in The United Stateso E-commerce assortment creation and account management for accounts such as Amazon, Walmart, Macys, Saks, QVC and Bluestemo Account management for major retail and off-price business such as Costco, Macys, Dillards, Von Maur, Nordstrom, Nordstrom Rack/Hautelook, Burlington, Ross and TJ Maxx/Marshallso Developed key sales strategieso Product planningo Manage a team of 7 employees responsible for product set up, order entry (manual and EDI), order management, accounts receivable, customer service and repairs, logistics and IT

New York City Metropolitan Area

Cultivated, maintained and expanded on the business relations with internationally based merchandise and gift card vendors to exceed the expectations of clients such as Accenture, Citigroup and Siemens, and to successfully meet the conditions of their incentives contracts which included the satisfaction of collectively over 500,000 customers• Responsible for, but not limited to:o Coordinated efforts of 4 team members in solution development of hurdles for vendor relations and customer service for the entire European marketo Analyzed numerous reports to identify specific market needs of internationally based customers during various times of the year to create an online based catalog to optimize saleso Negotiated terms and implemented processes for fulfilling orders through 3rd party vendors in order to satisfy the customer and obtain the highest margin of profit when doing soo Identified, accessed and resolved B2B and B2C issues within a 3 day turnaround reducing the number of open inquiries by 1/3 and increasing client satisfactiono Responsible for managing the Global Merchandising Department in the absence of the Director of the Global Partnerships

Bronx, Ny

Created and implemented the shipping department’s processes and procedures, reconstructed the receiving and inventory of the goods and materials needed for the warehouse production of orders and negotiated contracts with land, air and sea couriers, as well as with textile and other supply vendors, for the successful production and delivery of both domestic and international orders • Developed fruitful and beneficial relations with textile vendors and freight couriers to negotiate contracts for their services which lead to a 25% boost in company profits• Responsible for the purchasing of all supplies from for the successful production and delivery of both domestic and international orders• Managed a team of 5 employees overseeing successful shipping and ensuring safe delivery for all orders• Worked closely with clients on procuring specific materials for their custom orders which best suited the needs of their order, while at the same time kept the cost to the clients down, ensuring customer satisfaction• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels

So. Hackensack, Nj

• Analyzed televised sporting events to identify key game decisive plays in order to create a newsworthy highlight reel, as well as, a creative and energetic written script for all NBC News affiliates, nationwide• Provided an exceptional product for NBC News which ensured future successful contract negotiations for the rights to continue providing sports news highlight reels for major televised sporting events

New York City Metropolitan Area

• Supervised a team of 4 employees while managing the ordering and upkeep of the store's entire dairy section, as well as, overseeing the deliveries and inventory goods• Provided efficient customer care, problem solving and cashier duties• Successfully trained new employees in product knowledge and customer service for the grand opening of the first location in New York City• Created a labeling system and organizational structure for the store's stock room to easily identify product inventory and optimize purchase ordering

New York City Metropolitan Area

Customer Relations Representative August 2003 – August 2005• Provided quality customer care, order entry, product knowledge and account management to national book distributors; contributing to a continuous and fruitful B2B relationship• Managed the wholesale accounts department providing order entry and management, efficient customer care and product knowledge Administrative Assistant August 2002 – August 2003• Managed front desk and reception area receiving all guests and clients, handling the office switch board, incoming and outgoing parcels and assisted the sales department in data entry• Provided excellent customer service by being the first person all guests and clients meet when arriving ensuring satisfaction