Robert D. Email & Phone Number

Owego, New York, United States

• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Overseeing the Warranty process and maximizing warranty recovery.• Inspection of PM & repairs, including In Process Reviews of non-PM work.

Warners, Ny

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Execution of the Warranty process and maximizing warranty recovery.• Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management

Charleston, South Carolina Metropolitan Area

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Execution of the Warranty process and maximizing warranty recovery.• Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management.• Inspection of PM & repairs, including In Process Reviews of non-PM work.

Raleigh, North Carolina, United States

• Oversaw the Dollar General account at the Garner NC Location. • Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.• Optimized labor , and ensuring the optimal mix of straight time, O/T and outside repair.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Execution of the Warranty process and maximizing warranty recovery.• Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management, policies, and procedures• Inspection of PM & repairs, including In Process Reviews of non-PM work.

Cazenovia, New York, United States

• Managed service repairs and assigned jobs.• Ensured timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction.• Resolved elevated customer issues as needed with a high level of customer service.• Participated in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location.• Created annual branch Service Department forecast & goals, in alignment with financial & operational objectives.• Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel.• Completed performance reviews of service personnel and delivered appropriate corrective action and discipline as needed.• Ensured all department tools, equipment and vehicles are in good working order.• Ensured a professional appearance of the facility, assets, personnel, and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed.• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.• Ensures safety compliance within the Service Department

Morrisville, North Carolina

• Managed a fleet of over 600 units • Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Execution of the Warranty process and maximizing warranty recovery.• Management and oversight of vehicle specifications and vehicle in-service/out-service process

Raleigh, North Carolina

• Managed a fleet of over 600 units • Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.• Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.• Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.• Ensured proper documentation and explanation/ reporting of re-billable activity.• Execution of the Warranty process and maximizing warranty recovery.• Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management.

Wilmington, North Carolina Area

• Senior Tech I mentor other techs and provide technical assistance to all staff.• Carrying out and overseeing minor and major repairs to trucks and trailers.• Specialize in repair, maintenance and overhaul of transmissions, engines, refrigeration units and also lift gates• Conduct regular preventative maintenance on trucks and trailers.• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed.• Reefer Tech• After hours service.

Wilmington, North Carolina, United States

•Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.•Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.•Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.•Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.•Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.•Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.•Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.•Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.•Ensured accuracy of third-party invoices and the quality of outsourced to vendors.•Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.•Ensured proper documentation and explanation/ reporting of re-billable activity.•Execution of the Warranty process and maximizing warranty recovery.•Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management.

Morrisville, North Carolina, United States

Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.• Specialize in repair, maintenance and overhaul of transmissions and engines.• Conduct regular preventative maintenance on trucks and trailers.• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed.• Inspectors License ( Light and Heavy Duty inspections)

Ocala, Florida, United States

Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.• Specialize in repair, maintenance and overhaul of transmissions and engines.• Conduct regular preventative maintenance on trucks and trailers.• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed.• Inspectors License ( Light and Heavy Duty inspections)

Garner, North Carolina, United States

•Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.•Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.•Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.•Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.•Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.•Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.•Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.•Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.•Ensured accuracy of third-party invoices and the quality of outsourced to vendors.•Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.•Ensured proper documentation and explanation/ reporting of re-billable activity.•Execution of the Warranty process and maximizing warranty recovery.•Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management.

Rocky Mount, North Carolina, United States

•Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.•Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.•Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.•Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.•Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.•Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.•Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.•Strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.•Ensured accuracy of third-party invoices and the quality of outsourced to vendors.•Oversight and exception management of payroll, purchase orders- approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review, and approval of bill back opportunities.•Ensured proper documentation and explanation/ reporting of re-billable activity.•Execution of the Warranty process and maximizing warranty recovery.•Management and oversight of vehicle specifications and vehicle in-service/out-service process.• Parts Inventory management.

Raleigh, North Carolina, United States

• Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.• Specialize in repair, maintenance and overhaul of transmissions and engines.• Conduct regular preventative maintenance on trucks and trailers.• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed.• Inspectors License ( Light and Heavy Duty inspections)

Wilmington, North Carolina Area

• Specialize in repair, maintenance and complete overhaul of transmissions, engines, refrigeration units and also lift gates that companies such as Ryder and Penske and other companies are not able to repair.• Maintain accurate records of each repair preformed.• Maintain parts inventory and cleanliness in the shop.• Reefer Tech.• After hours service provider.

Warners,Ny

• Carrying out and overseeing minor and major repairs to trucks and trailers and heavy equipment.• Specialize in repair, maintenance and overhaul of transmissions, engines, refrigeration units and car haulers.• NYS Inspector License ( Light and Heavy Duty Inspections)• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed

Liverpool,Ny

• Carrying out and overseeing minor and major repairs to trucks and trailers.• Specialize in repair, maintenance and overhaul of transmissions and engines.• Conduct regular preventative maintenance on trucks and trailers.• Maintain parts inventory and cleanliness in the shop.• Maintain accurate records of each repair preformed.• Afterhours Service• NYS Inspectors License ( Light and Heavy Duty inspections)

Liverpool, New York, United States