Robert D. Email & Phone Number

Owego, New York, United States

• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.
• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.
• Ensured proper documentation and explanation/ reporting of re-billable activity.
• Overseeing the Warranty process and maximizing warranty recovery.

Warners, NY

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.

Charleston, South Carolina Metropolitan Area

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.
• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.

Raleigh, North Carolina, United States

• Oversaw the Dollar General account at the Garner NC Location.
• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Optimized labor, and ensuring the optimal mix of straight time, O/T and outside repair.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Optimized vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered in time/promised objectives based upon customer requirements.
• Ensured accuracy of third-party invoices and the quality of outsourced to vendors.

Cazenovia, New York, United States

• Managed service repairs and assigned jobs.
• Ensured timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction.
• Resolved elevated customer issues as needed with a high level of customer service.
• Participated in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location.
• Created annual branch Service Department forecast & goals, in alignment with financial & operational objectives.
• Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel.

Morrisville, North Carolina

• Managed a fleet of over 600 units
• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

Raleigh, North Carolina

• Managed a fleet of over 600 units
• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

Wilmington, North Carolina Area

• Senior Tech I mentor other techs and provide technical assistance to all staff.
• Carrying out and overseeing minor and major repairs to trucks and trailers.
• Specialize in repair, maintenance and overhaul of transmissions, engines, refrigeration units and also lift gates
• Conduct regular preventative maintenance on trucks and trailers.
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed.

Wilmington, North Carolina, United States

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.

Morrisville, North Carolina, United States

• Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.
• Specialize in repair, maintenance and overhaul of transmissions and engines.
• Conduct regular preventative maintenance on trucks and trailers.
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed.
• Inspectors License ( Light and Heavy Duty inspections)

Ocala, Florida, United States

• Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.
• Specialize in repair, maintenance and overhaul of transmissions and engines.
• Conduct regular preventative maintenance on trucks and trailers.
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed.
• Inspectors License ( Light and Heavy Duty inspections)

Garner, North Carolina, United States

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.

Rocky Mount, North Carolina, United States

• Oversight of work analysis, vehicle planning, scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Optimized labor in the shop, and ensuring the optimal mix of straight time, O/T and outside repair.
• Optimized shift patterns to match supply of qualified tech hours versus the availability of equipment based upon operating hours.
• Ensured a safe workplace and provided guidance for all safety efforts and initiatives. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer relationship management includes issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.

Raleigh, North Carolina, United States

• Carrying out and overseeing minor and major repairs to trucks and trailers and refrigeration units.
• Specialize in repair, maintenance and overhaul of transmissions and engines.
• Conduct regular preventative maintenance on trucks and trailers.
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed.
• Inspectors License ( Light and Heavy Duty inspections)

Wilmington, North Carolina Area

• Specialize in repair, maintenance and complete overhaul of transmissions, engines, refrigeration units and also lift gates that companies such as Ryder and Penske and other companies are not able to repair.
• Maintain accurate records of each repair preformed.
• Maintain parts inventory and cleanliness in the shop.
• Reefer Tech.
• After hours service provider.

Warners, NY

• Carrying out and overseeing minor and major repairs to trucks and trailers and heavy equipment.
• Specialize in repair, maintenance and overhaul of transmissions, engines, refrigeration units and car haulers.
• NYS Inspector License ( Light and Heavy Duty Inspections)
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed

Liverpool, NY

• Carrying out and overseeing minor and major repairs to trucks and trailers.
• Specialize in repair, maintenance and overhaul of transmissions and engines.
• Conduct regular preventative maintenance on trucks and trailers.
• Maintain parts inventory and cleanliness in the shop.
• Maintain accurate records of each repair preformed.
• Afterhours Service

Liverpool, New York, United States