Business Technology Analyst 4
Current- Support team of technology analysts with distribution and support of daily work and projects in support of Carrier EDI transaction sets and new implementations
- Work heavily in Microsoft SQL Server to devise reports, conduct research, and monitor system processes and volume
- Work as Developer for ServiceNow CSM for Data Exchange, offering process improvements and automation to eliminate manual steps.
- Devise dashboards within CSM so key metrics and analytics are easily visible at a glance across the team
- Lead and support efforts from the Data Exchange side with vendor processing partners, such as implementing Image by EDI and utilizing existing knowledge map functionality to successfully launch new vendors
- Field level analysis for ANSI X12 4010 to Invoice API initiative