Robert D. Krause Email & Phone Number

Pennsauken, Nj

-Manage Customer Service Department and personnel, including order management and EDI process -Responsible for key account maintenance and inside sales, as well as supervision of AP/AR systems -Liase closely with company President, Director of Sales, and Sourcing Manager, while maintaining the accurate flow of information to all parties-Responsible for assembling World Source Partners catalog each season as well as creation and distribution of price lists to the lawn and garden industry.-Responsible for all company communication on Facebook and LinkedIn-Kick off each new season by attending key distributor trade shows to promote the full product line.

Valley Forge, Pa

Accomplishments include:-Identified and implemented key technologies that maximized the efficiency of communication and order processing-Ensured effective delivery of customer service by acting as a key liaison between sales, supply chain/logistics, manufacturing, and the customer-Served as a key participant in ownership of the "order to cash" process in JD Edwards-Owned the processes and procedures for KPI metrics-Reviewed all key customer service processes for streamlining and continuous improvement evaluations ensuring consistency

Led team of 10, consisting of customer service representatives, administrative, and product management personnel responsible for marketing and service to the food service disposables industry. Selected Accomplishments: Worked closely with Director of Marketing and Product Manager concerning all new product development.Created a company-wide customer service training program based on core values.Created and implemented service metrics, best practices, and key performance indicators for the areas of customer service, shipping, and logistics.

Led team responsible for domestic and international chemical and pharmaceutical sampling and packaging operations for clients such as Rohm & Haas, Univar, Lanxess, and the Bayer Corporation.Selected accomplishments:Built division from the ground floor into a thriving operation, doubling sales in less than two years.Project manager for all special projects between customers and Octochem operational staffFull P&L responsibilities

Mpa, Public Administration

Ba, Political Science