Robert Ochs Email & Phone Number

Saint Louis, Mo, Us

• Manage Design and Support for our online trading site which includes Market Maker and Market Data vendors, Bank, Service Centers and 500 branches.• Converted 500 branches from CenturyLink to AT&T MPLS• Remodeled the team based on business units: Trading, Non-Trading, Core. Later added Network/Telecom team for voice and video conference support.• Manage an annual budget of $xxMM within 1% each month.o Initiated removal of insufficient branch back-up network saving $1MM/year.o Determined NYSE billing errors: gained $140K credit, and $1MM/year.o MPLS conversion with bundled savings of $700K 1st year and $1MM thereon.o Redesigned the Metro WAN saving $250,000/year.o Renegotiated Inter Data Center network saving $350K/year.• Manage an annual budget of $xxMM within 1% each month.o Initiated removal of insufficient branch back-up network saving $1MM/year.o Determined NYSE billing errors: gained $140K credit, and $1MM/year.o MPLS conversion with bundled savings of $700K 1st year and $1MM thereon.o Redesigned the Metro WAN saving $250,000/year.o Renegotiated Inter Data Center network saving $350K/year.• Participate in the Change Advisory Board (CAB)

St. Louis, Mo, Us

• Managed 3 key areas: NOC, Core Network, Voice• Helped to plan new $33MM data center for 1Q10 • Worked to stabilize the Meru wireless network across all 13 hospitals including data and voice communications. Worked directly with the VP of Operations for Meru.• Initiated proper Inventory management• Helped lead Accelerating Change and Transition• Handled the Cisco, Amcom, and Meru maintenance contracts• Established process metrics by use of Remedy ticketing system, NetScout network monitoring, and Orion network management• Began the use of a Service Catalogue• Managed 13 network engineers/analysts and 2 statement of work contractors

St. Louis, Mo, Us

Contracts and Compliance for the North America zone.

St. Louis, Mo, Us

• Responsible for provisioning and support of LAN/WAN environment to all local and national corporate sites and selected international sites. • Work with Data Center Operations and Enterprise Server Operations on management and support of Remote data centers.• Coordinate the Cisco ($1.5MM), UPS, and Fluke maintenance contracts with Purchasing.• Co-lead on annual Disaster Recovery testing for Network Services (also 2002-2006) at SunGard. This includes working with Unix Admin, Continuity Planning, Server technicians, and SunGard techs.• Updated our Business Resumption in unison with Continuity Planning.• Member of the Change Management Request review team which reviews all changes for accurate test plans, business impact, and compliance to audit standards.• Created SOPs for Storage and Asset Tracking to maintain our repair inventory. • Member of Desktop Refresh Champions for 2008-2009.• Founding Member of IT Operations ITIL League of Champions setting the standards for metrics reporting, use of tools, training, and ITIL deployment strategy. The team included Web Operations, Telecom, Information Protection, Server Operations, Desktop Support, Messaging and Collaboration, Data Center Operations, Business Planning.• Training coordinator for V3 Foundations class for 50+ and ITIL 101 for presentation to all new hires and contractors.• Attended the 2007 LIG President’s Annual General Meeting to assist with the strategy for itSMF-USA.

St. Louis, Mo, Us

Bsim, Information Management

Mim, Information Management